Overview of Intermedia
When small and medium-sized businesses want cloud IT services and business applications, they turn to Intermedia. Our Office in the Cloud™ delivers the essential services that SMBs need to do business—including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility and more.
All of our services are pre-integrated for a seamless user experience. They’re all managed via our HostPilot® control panel, with just one login, one password, one bill and one source of support—creating tremendous cross-service efficiencies for both users and IT administrators. And they all offer enterprise-grade security, 99.999% availability and 24/7 customer care to assure a worry-free experience.
Founded in 1995, Intermedia was the first to offer hosted Microsoft Exchange. And with 90,000 customers and 700,000 users, we’re the world’s largest provider of hosted Exchange outside of Microsoft itself.
Intermedia also enables over 13,500 channel partners—including VARs, MSPs, telcos and cable companies—to sell cloud services under their own brand, with full control over billing, pricing and every other element of their customer relationships.
Our 600 employees in 3 countries manage 9 datacenters to power our Office in the Cloud—and to assure our famous worry-free experience.
|Company type||Privately held|
|Headquarters||Mountain View, CA|
|Additional locations||New York City, Seattle, London, and St. Petersburg, Russia|
|Datacenters||Multiple world-class datacenters in six US states plus London, UK|
- October 2012: Intermedia received gold standard SOC 2 and SOC 3 audits for security and availability, replacing the former SAS 70 II
- September 2012 - Intermedia reaches 500,000 premium hosted Exchange mailboxes under management
- July 2012 - Intermedia launches hosted Exchange 2013 beta
- July 2012 - Intermedia announced 480,000 premium mailboxes under management
- May 2012 - Intermedia joins Cloud Security Alliance
- March 2012 – Intermedia unifies partner program for private label and advisor partners
- December 2011 – Intermedia reaches 400,000 premium hosted Exchange mailboxes under management
- November 2011 – Intermedia announces ConnectWise integration with partner portal
- October 2011 – Intermedia launches mobile My Services – a mobile app for the company’s proprietary end-user control panel – My Services – is now available as a mobile app
- October 2011 – Intermedia’s Hosted Exchange 2010 and 2007 voted MSExchange.org Readers’ Choice Award Winner
- October 2011 - MSExchange.org 2011 Reader's Choice Award Winner
- September 2011 – Lync Secure Instant Messaging launched by Intermedia
- August 2011 – Intermedia launches first mobile app - mobile HostPilot, a mobile app for securely provisioning and managing Intermedia cloud services
- July 2011 - Intermedia reaches 350,000 premium hosted Exchange mailboxes under management
- May 2011 - Intermedia acquired by Oak Hill Capital Partners, one of the world's top private equity firms
- February 2011 - Intermedia reaches 300,000 premium hosted Exchange mailboxes under management
- January 2011 - Launched private label reseller program in EMEA market
- January 2011 - Launched policy-based encrypted email solution
- November 2010 - Awarded the Ingram Micro Services Award of Excellence for 2010
- November 2010 - Ingram award
- September 2010 - Launched affiliate program in the UK market
- August 2010 - Launched Conference Bridges service
- August 2010 - Launched Hosted PBX, VoIP-based telephony service built specifically for SMBs to integrate with Exchange
- July 2010 - Intermedia reaches 250,000 premium hosted Exchange mailboxes under management
- July 2010 - Intermedia launches Outlook 2010
- May 2010 - Intermedia launched SharePoint 2010
- November 2009 - Intermedia reaches 225,000 premium hosted Exchange mailboxes under management
- November 2009 - World's first provider of Microsoft Exchange 2010 as a hosted service
- July 2009 - Intermedia reaches 200,000 premium hosted Exchange mailboxes under management
- May 2009 - Intermedia promoted to gold member of Research in Motion's BlackBerry Alliance Program
- May 2009 - First provider of hosted Office Communications Server for BlackBerry smartphones
- May 2009 - HostReview Fastest Growing Company Award
- February 2009 - Intermedia offers 99.999 percent SLA for hosted Exchange
- January 2009 - Intermedia offers customers single sign-on with synchronized Active Directory
- July 2008 - Intermedia reaches 300,000 business mailboxes under management
- July 2008 - Web Host Directory Dedicated Server Hosting Award winner
- June 2008 - Intermedia passes SAS 70 Type II certification audit
- February 2008 - Intermedia begins offering email encryption as a service
- January 2008 - Intermedia launches first hosted Office Communications Server 2007 service
- November 2007 - Intermedia joins Research in Motion's BlackBerry Alliance Program
- September 2007 - Intermedia's hosted Exchange Services voted best by MSExchange.org
- September 2007 - MSExchange.org 2007 Reader's Choice Award Winner
- February 2007 - Perfect Score in Technical Support from HosTest.net
- December 2006 - First provider of hosted Exchange 2007
- September 2000 - First provider of hosted Microsoft Exchange
|Company type||Privately held|
|Headquarters||Mountain View, CA|
|Additional locations||New York, NY, London, UK and St. Petersburg Russia|
|Datacenters||Multiple world-class datacenters in California, New Jersey, London, Colorado and Virginia|
Phil Koen, Chairman and Chief Executive Officer
Phil Koen is Intermedia's Chairman and CEO. He joined Intermedia in May 2011 as part of the company's acquisition by leading private equity firm Oak Hill Capital Partners. Koen brings more than 20 years of C-level industry expertise to Intermedia, most recently as CEO and director of Savvis [NASDAQ: SVVS], a global leader in cloud infrastructure and hosted IT solutions for enterprises. Prior to that, he was president and COO of Equinix [NASDAQ: EQIX], the leading provider of network-neutral data centers and Internet exchange services. Koen previously served as Equinix's CFO and in a number of senior executive positions at other leading technology firms.
Koen currently serves on the boards of Infinera Corp (NASDAQ: INFN), an optical networking company, and Proofpoint [NASDAQ: PFPT], a cloud-based email security company. He earned a bachelor's degree from Claremont McKenna College and an MBA from the University of Virginia. Koen also serves on the Board of Trustees at Webster University.
Michael Gold, President
Michael Gold is Intermedia's president, leading the organization with a focus on profitably growing the company through an increasingly broader set of cloud services - and a superior experience for customers and partners. Gold joined Intermedia in May 2011 as part of the company's acquisition by leading private equity firm Oak Hill Capital Partners.
Gold brings over 15 years of senior management experience in cloud services and channel development. Before joining Intermedia, he was CEO of Zlago, a cloud services company he founded and grew via a nationwide network of managed service providers, VARs, and other channel partners. Previously, Gold was a senior vice president at cloud automation provider Parallels. Gold came to Parallels through its acquisition of Sphera, a cloud services company where he served as CEO.
Gold has held a variety of other executive roles in the industry, including CEO of software company Vicorp and senior vice president of Qwest Communications, where he had P&L responsibility for the Internet Products business and launched Qwest's CyberCenter datacenter and hosting business. Long dedicated to the channel community that supports small and mid-size businesses, he was named one of the 25 most innovative executives by CRN and Everything Channel in 2009 and 2010. Gold earned a bachelor's degree in Electrical Engineering from the University of Illinois and an MBA from Stanford.
Scott Allen, Chief Financial Officer
Scott Allen, chief financial officer, has global responsibility for all of Intermedia’s financial functions including financial accounting, financial planning and analysis, revenue operations/customer billing, treasury, tax, legal and the development of internal IT systems and business processes. Prior to Intermedia Allen held the role of VP finance & operations at Citrix Online Services – a division of Citrix and provider of secure, easy-to-use cloud-based collaboration services such as GoToMeeting and GoToMyPC. While there, Allen was responsible for driving the overall business model while assisting the company in tripling revenue over a five year period. Additionally, he was heavily involved in the online division’s acquisition strategy. Prior to joining Citrix, Allen held various positions at ADP, including, business unit CFO and controller roles. ADP is one of the world's largest providers of business outsourcing solutions. Allen holds an MBA from Golden Gate University of San Francisco and has a bachelor’s degree in business administration/accounting from San Jose State University.
Jonathan McCormick, Chief Operating Officer
As COO, Jonathan McCormick manages all Intermedia hosting operations and operations staff. With the company since 2007, McCormick has played an integral role in bringing a number of industry firsts to market for the company including the launch of the company's first in-country UK datacenter. McCormick creates a positive environment heading Intermedia's Sunnyvale, CA office where inter-department collaboration and teaming is a strong focus.
Prior to joining the team at Intermedia, McCormick was employed as the SVP of operations and client services for Savvis, the global provider of managed hosting, network and collocation facilities. In this capacity he was responsible for the management of all operations and customer service organizations globally.
McCormick is frequently sought after as a thought leader in the business communications space to add commentary on industry trends and events. He has been published in such outlets as EWeek, Network World and SC Magazine. He received a double major in Psychology and Economics from Trinity College in Hartford, CT.
Andrew Gachechiladze, Senior Vice President of Product Development and Engineering
Andrew Gachechiladze leads Intermedia’s product development and engineering groups overseeing the development of software products for a hosted environment – including software as a service (SaaS) and unified communications as a service (UCaaS).
With the company since 2001, Gachechiladze was previously a product manager for hosted Microsoft Exchange. During his tenure, he helped Intermedia deliver new hosted products (such as Exchange 2007, Exchange 2010, OCS 2007 and Unison) ahead of the competition. He also helped promote policies and procedures for the software development and engineering teams (such as general architecture, development cycles and communications) that allows Intermedia to develop and support one of the hosted industry’s best control panels.
Prior to Intermedia, Gachechiladze was a software developer at ThinkWave, the California-headquarted software company as well as at KomiEximBank in Moscow, Russia. He also held the position of technical director at SAnet, the first internet hosting company located in the Republic of Georgia.
Gachechiladze holds a degree in physics and computer science from Tbilisi State University.
Doug Johnson, Senior Vice President, Voice Services Group
Doug Johnson became Intermedia’s Senior Vice President, Voice Services Group, in August, 2013, after Intermedia acquired Telanetix and its AccessLine brand of cloud voice services. Doug is responsible for all of the voice-related services in Intermedia’s Office in the Cloud.
Johnson originally joined AccessLine in 2000 as its Chief Operating Officer. In September of 2002, the AccessLine board of directors promoted him to President and Chief Executive Officer. In 2008, Johnson was named CEO of Telanetix.
Before joining AccessLine, Johnson was Vice President of the Advanced Services Group at AT&T Wireless. In that role, he managed wireless IP and wireless office services. He also served as AT&T Wireless's North American Vice President for Global Markets (where he was responsible for the company's top 3000 corporate accounts) as well as AT&T’s Vice President and General Manager for the Northwest Region.
Prior to AT&T Wireless, Mr. Johnson worked for McCaw Wireless as the General Manager of the Florida District. Mr. Johnson began his career with Touche Ross (now Deloitte and Touche) as a CPA. Mr. Johnson is an honor graduate from Washington State University.
Eric Weiss, Senior Vice President of Marketing
Weiss joined Intermedia in October 2013, bringing with him 18 years' of experience gained primarily in the SMB and cloud services sectors. He has a strong track record of branding, launching and growing businesses internationally.
Prior to joining Intermedia, Weiss held global SVP marketing roles with Axcient and GreenRoad, where he implemented rebranding efforts and marketing strategies. At GreenRoad, his effort increased revenues from $1M to $30M.
As CMO at Covad Communications, Weiss led the product and marketing teams that brought five new products to the SMB market. Weiss also held the role of VP at Macromedia, prior to its acquisition by Adobe, where he was responsible for rebranding Flash, which became the defacto application for viewing interactive web content on desktop PCs and mobiles. Before joining Macromedia, Weiss was Chief Operating Officer and co-founder of wholesale VoIP provider, ITXC.
Weiss earned his MBA from Harvard Business School and has a Masters' degree in Public Policy, Science and Technology, from the Harvard Kennedy School of Government.
Prasad Akella, Senior Vice President of Product
Prasad Akella, Intermedia's senior vice president of product, joined the company in 2012. A seasoned software executive, Akella is an entrepreneur and intrapreneur who has helped pioneer new market categories like social networks as a founder of Spoke Software and Intelligent Assist Devices while at General Motors. Most recently he was VP and head of global SMB marketing at SAP. Akella has successfully managed global operations, product management, marketing and account development in diverse enterprise and SaaS markets. He has lived and/or led teams in the US, India, Japan, Germany, Russia and the UK.
Akella serves on the board of Optessa, a supply chain optimization company. He holds a PhD from Stanford's "d.school" where he was a Meakin Fellow, an MBA with High Distinction from Michigan’s Ross Business School, and a BS from the Indian Institute of Technology where he won the HAL Silver Award. He has received many awards in his career including GM's highest technical award, the "Boss" Kettering award. Akella also holds two United States patents for his seminal work on social networks.
Robert E. Leibholz, Senior Vice President of Sales and Business Development
Robert “Bob” Leibholz oversees Intermedia's sales and business development activities as well as key partnerships. He is responsible for creating and expanding the company’s channel network to over 4,000 private label partners, as well as the extension of the program to Latin America and inking deals with Fortune 100-ranked Ingram Micro and Dell. He has lead Intermedia’s sales growth to become the industry leader in the business communication space.
In past positions at companies such as ASCAP and The Harry Fox Agency, Inc., Leibholz led licensing, sales and client relationship disciplines. Long a technology-focused business executive, he was the chief business driver for numerous technology projects, including an entertainment industry digital rights management system and many web-based client-facing applications.
A graduate of Carnegie-Mellon University, Leibholz served as editor for the American Management Associate course, The Art and Discipline of Managing Software Projects. A frequent speaker, he is sought after as a thought leader in business communications for small and medium size businesses.
Ed Macnair, Managing Director, EMEA
Ed Macnair is Intermedia’s managing director in EMEA. He is responsible for the company’s sales and marketing across the region. Macnair joined Intermedia in 2013 through the acquisition of SaaSID, a UK based single-sign on and application security vendor, of which he was founder and CEO.
Macnair brings more than 25 years of sales and business development expertise in the technology and IT security to Intermedia. Before SaaSID, he was CEO of Marshal, a global email and web security company based in the UK. After tripling its revenues over a three-year period, Marshal merged with US web security provider 8e6 Technologies to form M86 Security.
Macnair has previously held senior management positions with MessageLabs, Symantec, IBM and Xerox.
Connie Adcock, Vice President, Client Services
Connie Adcock joined Intermedia in 2012 as vice president of client services. In her role, Adcock is responsible for Intermedia’s global technical support team where she champions companywide alignment in delivering extraordinary customer experience as measured by Intermedia’s Net Promoter Program, enhancing capabilities to scale with the company’s vision of growth, and supporting the client services team in realizing their career potential.
Adcock has a demonstrated record of success at building, mentoring and developing high performing customer service teams, including previous roles as SVP of customer service at 1-800-Flowers and VP of global customer contact at National Car Rental. These customer service teams won numerous awards, such as CRM Magazine’s #1 Best Customer Service Call Center for 1-800-Flowers, Training Magazine’s Top 125 Training Organizations two years in a row for 1-800-Flowers, and JD Power Car Rental Customer Satisfaction two years in a row for National Car Rental.
Most recently, Adcock was vice president of shared services at Vertex Data Science. While there she led the international virtual shared services team supporting global outsourcing operations with 32 call centers and 15,000 employees. She has tremendous experience creating and implementing innovative solutions in high growth companies, including building supporting capabilities for customer acquisition, cross-sell/up-sell and retention leadership, and career development programs.
Luis B. Curet, Vice President, Sales
Luis Curet joins Intermedia’s sales and business development team as vice president of direct sales and is responsible for providing senior leadership of the direct sales organization.
Curet most recently held the role of senior vice president of the Americas for M86 Security – a leading global provider of web and email security solutions – where the company recognized a four-fold increase in revenue during his tenure. The company was recently acquired by Trustwave. Prior to joining M86, Curet was a vice president at leading encryption and information security company, Rainbow Technologies, where he oversaw sales and corporate marketing for the commercial business unit. The company was bought by SafeNet in 2004. Curet was recently named one of CRN’s 2012 Channel Chiefs. The prestigious list includes influential leaders in the IT channel space and recognizes Curet for his leadership and commitment to channel partners.
Curet is a graduate of the University of Wisconsin – Madison with a Bachelors of Science degree in Industrial Engineering.
Elizabeth Mye, Vice President of Human Resources
Elizabeth Mye, vice president of human resources, has global responsibilities for Intermedia’s HR services including staffing, compensation and benefits, training and overall employee relations. She comes to Intermedia from NetSuite, the industry’s leading provider of cloud-based financials and ERP software suites, where she oversaw human resources for North America. Mye brings with her 20 years of human resource management experience with a focused strength on the ability to effectively manage through high change environments in start-up and high growth emerging companies, as well as Fortune 100 national and international organizations, in the in the technology, IT consulting, healthcare, manufacturing and consumer products industries. She holds a Bachelor of Arts degree from the University of Massachusetts, Amherst.
Brent Rich, Vice President of Operations
As vice president of operations, Brent Rich oversees the senior support staff responsible for the daily and ongoing hosting operations. With Intermedia since 2007, and with over seven years of cloud computing experience, Rich has helped grow the company’s operations from 100,000 mailboxes to 400,000. He launched four new datacenters and is operationally responsible for supporting the company’s 99.999% financially backed uptime SLA.
Prior to joining Intermedia, Rich was employed as the Director of Application Engineering for Savvis, a global provider of managed hosting, network and collocation facilities. His responsibilities included research, development and productization of new high performance applications such as Oracle, DB2, MSSQL/MySQL, and of course Microsoft Exchange. Prior to being part of the Engineering department, he managed the US Microsoft Operations team responsible for the daily administration of SAVVIS’ hosted solutions.
Rich received his degree in computer science from St. Louis University where he graduated magna cum laude.
Irina Shamkova, Vice President of Product Management
As Intermedia’s vice president of product management, Irina Shamkova is responsible for the development and execution of the company’s product roadmap, ranging from hosted Microsoft Exchange to proprietary technologies such as HostPilot® Control Panel. She leads the company’s product and project management teams.
With the company for over 10 years, Shamkova previously held the role of a product manager. She has led many product initiatives, including product launch of hosted Exchange 2007 and 2010 ahead of competing Exchange hosts as well as Microsoft’s own hosting unit. Shamkova plays a key role in the forming of Intermedia’s direct and channel versions of HostPilot Control Panel, enabling it to be “private labeled” by partners for use by their end customers.
Shamkova received a masters in applied mathematics from Saint Petersburg State University in Russia.
Brian Shellabarger, Vice President of Product Innovation
Brian Shellabarger is Intermedia’s vice president of product innovation, focusing on developing new and interesting services that Intermedia will offer to customers. With a background in network engineering, software development and system administration, Brian was the CTO of a mid-sized hosting company in Utah (WestHost, now UK2), the VP of product management for Sphera, and spent the last four years at Parallels as the chief cloud architect and distinguished engineer architecting cloud solutions and running the company’s sales engineering group. While at Parallels and Sphera, Brian helped deploy software at many Exchange-based businesses and other hosting companies.
Ryan Barrett, Vice President of Security & Privacy
Ryan Barrett has more than a decade of experience in data security and IT leadership. Prior to Intermedia, Barrett has been integral in security with enterprises such as Qualys and WebEx, where he helped build out the original security program. Currently, he is responsible for securing and maintaining the privacy of Intermedia's enterprise cloud service offering. He's also responsible for maintaining the efficiency and security of Intermedia's unique IT infrastructure, which leverages best-of-breed enterprise cloud services alongside Intermedia's leading enterprise services.
Oak Hill Capital Partners – one of the world’s most respected private equity firms – acquired Intermedia in May 2011.
With Oak Hill’s strong capital base and deep industry knowledge, Intermedia continues to expand its suite of cloud services – as well as its significant investments in premium 24x7 support, migration services, innovative and easy-to-use technology, and always-on operations. Intermedia delivers its services to over 90,000 small and mid-size businesses, has over 13,500 channel partners, and manages over 630,000 premium hosted Exchange mailboxes.
Oak Hill Capital Partners is a private equity firm with more than $8.0 billion of committed capital from leading entrepreneurs, endowments, foundations, corporations, pension funds and global financial institutions. Robert M. Bass is the lead investor. Over more than 24 years, the professionals at Oak Hill Capital Partners and its predecessors have invested in more than 60 significant private equity transactions. Oak Hill Capital Partners is one of several Oak Hill partnerships, each of which has a dedicated and independent management team. You can learn more at www.oakhillcapital.com.
Intermedia partners with industry leaders to provide your company with the highest-quality of service.
Intermedia is a Microsoft® Gold Certified Partner. We provide the highest levels of technical expertise, strategic thinking and hands-on skills. Intermedia runs Microsoft Exchange 2010 and 2007 as well as the latest versions of other major Microsoft applications, and is a member of Microsoft's Technology Adoption Program.
Intermedia is part of the Research in Motion BlackBerry® Alliance Program, which means we have access to industry-leading resources in development and technology for BlackBerry solutions. Research In Motion (RIM) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. RIM's portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world.
EMC Corporation is the world's leading developer and provider of information infrastructure technology and solutions. Intermedia uses EMC exclusively for storage area networks for a faster and more reliable environment than running Exchange on individual servers with local hard drives.
Dell is one of the world’s largest and most reliable producers of servers and hardware. Intermedia uses Dell servers exclusively to house all of our Exchange and web data in a highly reliable environment.
VMWare is the world’s leading provider of virtualization solutions for x86-based servers and desktops. With a dedicated OS instance for each virtual server and more robust isolation of one VPS from another, Intermedia’s hosted VMware goes way beyond basic VPS hosting.
Register.com is a leading provider of global domain name registration and Internet services. Domain names are part of the foundation of the Internet, serving as addresses and identities on the web. Through its partnership with Intermedia, Register.com offers its domain registration services to our small and medium-sized business customers. Register.com offers customers a quick and user-friendly registration process, backed by 24x7 online and toll-free phone customer support.
MSP Partners is an alliance of leading IT companies that recognize the importance of managed services to their channel partners. They are joined together by a common dedication to the development of their solution provider communities by creating a comprehensive source of education on MSP success.
Intermedia is partnered with Network Solutions, Inc. (a VeriSign company) to offer you domain registration services with free parking at Intermedia servers.
GeoTrust is a leading provider of next generation Internet services that address the fundamental need for e-business security and confidence. Intermedia is partnered with GeoTrust to provide Secure Certificates for web sites, which allow for an encrypted (secure) exchange of information between our customer's sites and their visitors.
Trend Micro Incorporated is a pioneer in secure content and threat management. Intermedia employs Trend Micro’s antivirus protection on our Exchange servers to add an extra layer of security to our environment.
Motorola Good Technology provides the best mobile enterprise software on the most powerful smart phones and mobile platforms, with the best wireless carriers, delivered by the most trusted channels. GoodLink lets mobile employees work from anywhere and stay up to date with Microsoft Outlook applications from their handheld. Intermedia is partnered with GoodLink in order to provide our customers with a wireless messaging and corporate data access system which offers a rich laptop-like experience.
Adobe Systems, Inc. provides software that empowers millions of developers and designers to efficiently create the most effective user experiences on the Internet. Intermedia offers support for Macromedia ColdFusion allowing developers to quickly create a variety of applications, from advanced web sites to dynamic publishing systems.
U.S. Merchant Systems stands among the leaders in the transaction processing industry, representing major processors including Visa®, MasterCard® and American Express®. Intermedia is partnered with U.S. Merchant Systems to provide fast and reliable payment processing services.
With 3,000 Partners in 30 countries, Level Platforms is the leading provider of managed services software for IT solution providers servicing small and midsize end customers through its award-winning agentless remote monitoring and management software, Managed Workplace®. Level Platforms provides everything a Managed Services Provider needs to remotely monitor and manage their complete end customers' IT environment through a single web-based central dashboard – the platform for today, and for tomorrow. Intermedia Private Label Partners can use Managed Workplace to remotely monitor their customers’ hosted Exchange mailboxes. For more information, visit Level Platforms at www.levelplatforms.com.
Intermedia is a corporate member of the Cloud Security Alliance (CSA). The CSA is a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within cloud computing, and to provide education on the uses of cloud computing to help secure all other forms of computing. The Cloud Security Alliance is led by a broad coalition of industry practitioners, corporations, associations and other key stakeholders.