Our Newest Posts
How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?
It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]
April 15, 2024
6 mins to read
How Much Does a Modern Business Phone System Cost?
With cloud technology, the bar to getting a business phone system is lower than ever. You can obtain a feature-rich professional line for just $27.99 as long as you have an internet […]
April 11, 2024
5 mins to read
How Much Data Do VoIP Services Use? Everything You Should Know About VoIP Bandwidth Requirements
VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.
April 9, 2024
5 mins to read
What Is Direct Inward Dialing (DID)?
Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID.
April 4, 2024
6 mins to read
VoIP Examples: Who Uses VoIP?
Calling others with Voice over Internet Protocol technology has grown into a robust and stable option for connectivity. Many have used it without even realizing it. For example, in early […]
April 1, 2024
5 mins to read
What Is a Multi-Line Phone System, and Do You Need One?
Half of small business owners have made plans to grow or expand their companies in 2024. If you’re one of these ambitious entrepreneurs, those plans need to include a communications system […]
March 22, 2024
6 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
How To Use Automated Call Routing To Enhance Your Company’s Communications
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
What Is an Auto Attendant, and Why Should You Care?
As a busy professional, you need to make the best use of your time and resources. Your clients feel the same way and want to see that you respect their time by making interactions as quick […]
March 5, 2024
5 mins to read
Which Cloud Calling Services Are Best for Your Business?
The quality of your communications service means everything to the success of your business. With the right software, you can strengthen your team through better collaboration, elevate your […]
February 28, 2024
5 mins to read
Contact Center Solutions: The Complete Guide
More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]
February 24, 2024
5 mins to read
Compliance Contact Center Healthcare Security
How Contact Centers Use Electronic Health Records to Improve Patient Interactions
When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]
February 23, 2024
3 mins to read