Intermedia is the world leader in providing enterprise-class email at a small business price:
Intermedia has more experience hosting Exchange and more satisfied customers than any other provider:
| |
Intermedia |
Other hosts |
Mailboxes managed |
230,000 |
Limited number |
In business a long time – proven and profitable? |
 Since 1995 |
 |
Long experience offering hosted Exchange? |
 Since 2000 |
Limited experience |
SAS 70 certified for controls and security? |
 Company-wide |
Rarely |
Close Microsoft relationship? |
 Microsoft Gold Certified |
 |
Compliant with credit card security standards? |

PCI compliant (mandatory as of October 1, 2007) |
 |
More Expertise
More companies worldwide outsource Exchange to Intermedia than to any other provider. With more hosted business email boxes than any other company, we have the expertise to manage your business email environment.
When you outsource Exchange to Intermedia, you benefit from:
- Years of experience. Intermedia has been in business since 1993 and hosting Microsoft Exchange since 2000 – far longer than any of our competitors.
- Microsoft Gold Certified partner. We are Microsoft Gold Certified and all of our technical and support staff are Microsoft Certified Professionals, or are completing training towards this.
- SAS 70 compliance. Independently audited to ensure best practices and data security.
- Company stability. Intermedia has been profitable and stable since 1993, so you don’t have to worry about your Exchange host going out of business and losing your data.
Security and Compliance
Intermedia adheres to the industry’s strictest regulations for security and compliance. We are PCI compliant, SAS 70 certified and secured by VeriSign.
SAS 70 certification
SAS 70 is an auditing statement issued by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), officially titled “Reports on the Processing of Transactions by Service Organizations”. SAS 70 defines the professional standards used by a service auditor to assess the internal controls of a service organization and issue a service auditor’s report.
Intermedia has undergone SAS 70 certification in order to show its customers that its controls and security processes are of a high standard.
What is PCI?
Payment Card Industry (PCI) compliance is reached when a company meets the guidelines set forth by the major credit card companies as a guideline to help organizations that process card payments prevent credit card fraud, hacking and various other security issues. A company processing, storing, or transmitting credit card numbers must be PCI compliant or they risk losing the ability to process credit card payments. The requirements of the standard are as follows:
Build and Maintain a Secure Network
- Requirement 1: Install and maintain a firewall configuration to protect cardholder data.
- Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters.
Protect Cardholder Data
- Requirement 3:Protect stored cardholder data.
- Requirement 4:Encrypt transmission of cardholder data across open, public networks.
Maintain a Vulnerability Management Program
- Requirement 5: Use and regularly update anti-virus software.
- Requirement 6: Develop and maintain secure systems and applications.
Implement Strong Access Control Measures
- Requirement 7: Restrict access to cardholder data by business need-to-know.
- Requirement 8: Assign a unique ID to each person with computer access.
- Requirement 9: Restrict physical access to cardholder data.
Regularly Monitor and Test Networks
- Requirement 10: Track and monitor all access to network resources and cardholder data.
- Requirement 11: Regularly test security systems and processes.
Maintain an Information Security Policy
- Requirement 12: Maintain a policy that addresses information security.
Intermedia has completed all of these requirements and is PCI compliant.
Secured by VeriSign
Intermedia has secured its site by VeriSign, the industry leader in security. With VeriSign securing our site, you can rest assured that any data you send to use through our Web site is 100% protected and private through the strongest SSL encryption available.
One of the world's most advanced Microsoft Exchange 2007 infrastructures:
| |
Intermedia |
Other providers |
Brand new equipment
|

Only new, premium infrastructure – never 'pre-owned' |
 |
Dell PowerEdge servers
Multicore, multi-processor, all 64-bit
|
 Since 2000 |
 Less robust ‘no-name’ servers |
EMC storage area networks
Fiber-channel, RAID 10 reliability
|
 |
Lower-grade SAN, or local disk storage |
Multiple tier-4 datacenters |
Four tier-4 datacenters on West and East coasts |
Single datacenter, typically tier-2 or tier-3 |
Enterprise-grade firewalls
Powerful protection against outside threats |
Multiple firewalls |
Single firewall, often not enterprise-grade |
Cisco network
For maximum uptime
|
 |
Lower-cost networking hardware |
Multi-layer security
Perimeter and on-server
|
On server + clustered-server perimeter defense |
 |
Failover facilities
For high redundancy
|
 |
Single-facility – a high-risk strategy |
Intermedia has invested millions of dollars in the most sophisticated Microsoft Exchange 2007 infrastructure available – beyond what smaller Exchange hosting providers can offer.
Tier-4 datacenters
Intermedia’s multiple datacenters are some of the world's few tier-4 datacenters. Intermedia uses ultra-robust premium facilities to minimize email downtime. The tier-4 category is for facilities "fundamentally immune to planned and unplanned downtime," according to the Uptime Institute.
Infrastructure
- Environmental control units that give a 100% SLA-guaranteed temperature and humidity within a certain range, plus the most advanced pre-action fire-suppression systems available.
- Raised floors and zone-4 certified for earthquakes.
Security
- All premises are closely monitored and guarded, 24x7x365, with sophisticated pan/tilt CCTV covering every part of the facility and security guards posted at all entrances.
- Access to servers is restricted to a limited number of authorized engineers and security is strictly enforced using the very latest technology, including man-trap technology, motion sensors and controlled ID key-cards.
Power and Cooling
- Dual-feed 12KV power supply from PG&E, plus N+1 redundancy with redundant power feeds.
- Powerware UPS modules and PDUs with static switches on front end and 6 emergency redundant back-up diesel generators.
- Fully-redundant, roof-mounted, 1500-ton, Liebert system with common ducting, plus security via the elimination of water-filled piping from the datacenter space.
- CRAC units in the electrical and UPS rooms.
Connectivity
- Market Post Tower is home to Verizon's MAE-West facility.
- The West Coast's most important communications hub, with carriers including AT&T, Global Crossing, Level 3 Communications, MCI/Verizon, Singapore Telecom, Sprint.
- Failover arrangements to two additional Intermedia California facilities ensure constant uptime.
Dell servers
Intermedia has invested thousands of dollars in its Exchange infrastructure, which includes premium Dell servers.
- All servers are 64-bit Dell PowerEdge servers, with multiple multi-core processors.
- Adheres to Microsoft best practices for Exchange deployments.
- Passive-active cluster server configuration for ultimate resilience, plus seamless failover when a cluster node is unavailable or taken offline for maintenance.
- Redundant and load-balanced Exchange servers increase reliability.
EMC storage
Intermedia uses only the best in hardware, including EMC for the most advanced in storage.
- New EMC SAN-based storage with disk clusters in an advanced RAID array for seamless failover.
- Full tape back-ups ensure there no single point of failure anywhere within the storage system.
Premium network
A premium network from Cisco and other leading vendors ensures the highest possible reliability.
- Routers and switches with full redundancy powered by Cisco
- Netscreen firewalls for enterprise-grade network protection
- HP rack switch technology