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Exchange FAQs Answers

Answers to the most frequently asked questions about Exchange and hosted Exchange.
  1. What is the difference between Exchange and POP?
    POP email systems provide basic email. Beyond that, most include limited collaboration and communication tools; some include none.

    Exchange includes rich options not only for managing email, but also for managing calendars and contacts. All information can be securely and appropriately shared among users. For instance, users can schedule meetings, reserve conference rooms, create and post to public folders, and access corporate contact lists.

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  2. What is the difference between Small Business or Enterprise and Dedicated Exchange hosting?
    Small Business and Enterprise Exchange hosting customers both reside on a clustered server set and SAN with other Intermedia accounts. This is a cost-effective but also extremely resilient way for smaller businesses to access Exchange's collaboration and communication tools.

    Dedicated Exchange hosting provides your organization with its own hosted Exchange server. No other company's email will flow over it. This option is typically chosen by larger small and mid-sized businesses with stringent performance and security requirements.

    In either case, servers are hosted onsite in Intermedia's data center, where they are monitored and managed 24x7 by our expert staff.

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  3. What is HostPilot?
    HostPilot is a state-of-the-art control panel for Exchange account administrators. Use it for 24x7 online access to your site/server configuration tools.

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  4. What is MyMailboxManager?
    MyMailboxManager is a Web-based management tool created for end users. It allows them to instantly change passwords, view fax logs, customize individual mailbox settings, and more.

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  5. How do I contact technical support?
    Log in to the technical support area for a complete set of contact information. You can also email exchangesupport@Intermedia.net.

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  6. How can I migrate my email to Intermedia?
    Intermedia has provided Exchange mail hosting since 2000 and is highly experienced in migrating email systems. We frequently migrate Microsoft Exchange and Lotus Notes systems – whether in-house or hosted elsewhere – to our hosted Exchange service. Read more information about migration.

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  7. Why choose Intermedia?
    Intermedia is the United States' number one provider of Exchange hosting to small and medium-sized business. All services are backed by our world-class 24x7 expert support.

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  8. What are Exchange's benefits?
    Microsoft Exchange Server 2003 is the world's most popular business messaging platform. Benefits include:
    • Advanced messaging delivered on-demand. Associate your email account to your company or Web site. Get the same "look" and communication tools available to large enterprises - minus the associated overhead.
    • Company address book and contact manager. Provide employees with secure, centralized access to key contact information.
    • Public folders/file sharing. Documents and email can be centrally posted and easily shared.
    • Company calendar for group scheduling. Employees can maintain their own calendars, as well as check availability of coworkers, conference rooms and other resources to efficiently schedule meetings.
    • Task management. Enable employees to assign tasks to one another, facilitating collaboration or project milestone tracking.
    • Outlook Web Access (OWA). Provide employees with secure access to email, calendar and contacts from any Web-enabled device.

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  9. Do you support wireless devices?
    Yes. Details are available at our wireless messaging page.

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  10. How long will it take to set up my service?
    Setup is complete in minutes. Sign up now for an Intermedia account, and you'll experience the benefits of Exchange today.

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  11. What functions can an "administrator" perform on the client side?
    Using HostPilot Control Panel, account administrators can perform numerous functions: create/delete mailboxes, add new services, view billing summaries, change mailbox passwords, create/manage distribution lists, create/manage company and billing information, and more.

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