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Intermedia’s hosted Exchange offers five major advantages over in-house approaches.

1. Instant, measurable savings
2. No scalability challenges
3. Large productivity gains
4. Freedom for the IT staff
5. Outstanding reliability, plus world-class 24x7 support

• FAQs
  • Hosted vs in-house Exchange
  • 12 questions to ask an Exchange hosting company
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    2003?

Instant, measurable savings

No upfront costs are associated with Intermedia’s hosted Exchange service, where an in-house purchase and setup could costs tens of thousands of dollars. Companies that already own Exchange servers can simply migrate their mailboxes and data to Intermedia. And when Microsoft releases a new version of Exchange, our customers are upgraded for free – instead of paying for expensive new licenses.

Starting at just $9.95 per month per mailbox, our plans provide all the necessary Exchange hardware, software, administration and support. Optional capabilities – such as wireless messaging or data archiving – can be added in minutes. Compared to in-house approaches, savings are dramatic.

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No scalability challenges

Scaling an in-house Exchange environment can require purchasing additional servers or upgrading hardware or software. Intermedia customers avoid these costs by subscribing to additional mailboxes on an as-needed basis.

Customers can also scale from Small Business and Virtual Dedicated Exchange servers to dedicated Exchange servers if needed.

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Large productivity gains

Hosted Exchange’s productivity improvements are often enormous. In IT studies looking at a hosted Exchange solution over three years, some users estimated an ROI of over 1000%, with payback in less than 30 days.

Customers attribute gains to:

• Shared calendars, contacts and files. We deliver Exchange 2003’s full collaboration capabilities to your employees, including shared schedules, corporate address books, and public folders.
• Outlook Web Access. From any browser, staff can securely access Outlook email, calendars and contacts.
• Wireless messaging. It takes just minutes to “turn on” support for wireless devices, such as a wireless or Treo.

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Freedom for IT staff

Hosted Exchange shifts the burden of routine server and end-user maintenance to Intermedia. Freed from this time-consuming activity, IT staff can focus on strategic objectives specific to your company.

When IT staff do need to make changes to Exchange – like adding new mailboxes – they can use HostPilot Control Panel. This lets customers manage their Exchange server and account 24x7 and get instant results. To save the IT team even more time our MyMailboxManager portal lets end-user mailbox owners manage their Exchange mailbox preferences without requesting help from IT.

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Outstanding reliability, backed by world-class 24x7 support

Most organizations cannot cost-effectively pursue a high-performance, ultra-secure Exchange environment – much less staff a user support team around the clock.

Intermedia’s basic service plans are equipped with service level agreements for 99.99% uptime. Dedicated options raise the bar even higher. Our outstanding reliability is backed by 24x7 customer support.

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Comparison Table

Features / Costs	In-house	Intermedia Hosted Exchange
Upfront costs	Expensive servers, software licenses, IT implementation team	No costs upfront – no hardware or software to buy, no setup fees
Solution deployment and installation	Labor-intensive process, typically conducted by internal staff or consultants	Completed in minutes with minimal effort
End-user support training	Costly service conducted by contractors or internal staff	Documentation, Knowledge Base and end-user portal – MyMailboxManager.com – come as standard
Maintenance and upgrades	Time-consuming process often abandoned for higher priorities	Included standard
Resolution of technical issues	Time-to-fix hinges on staff’s priorities, working hours, availability and expertise	24x7 world-class support included standard
Virus protection	Requires additional service or software; Risk of catastrophe if staff are too busy to update the software constantly	Continuously-updated, industrial-strength protection included standard
Spam protection	Requires software purchase, then time-consuming, tedious maintenance	Included standard
Wireless messaging	Manually added to your solution; technical integration can be complex; usually requires additional servers and separate support contracts with vendors.	Service option can be turned on in minutes; 24x7 support is included
Fax via Email	Available from third parties	Can be added to mailboxes in minutes