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After signing up for your Small Business Exchange hosting service from Intermedia, you can start migrating your email over to our systems.

If at any time you have questions, please contact our support team at ExchangeSupport@Intermedia.net. To begin, just follow these basic steps:

Set up your mail account through HostPilot

1. Log in to the HostPilot Control Panel with your username and password
2. Create mailboxes for users (MS Exchange Server 2003 > Mailboxes)
3. Create contacts (MS Exchange Server 2003 > Contacts)
4. Create distribution Lists (MS Exchange Server 2003 > Distribution Lists)
5. Create top-level public folders (MS Exchange Server 2003 > Public Folders)

Forward Email from your old server

1. Place forwarders on the original mailboxes to forward email to <username>@<accountname>.hostpilot.com.

Note: This email alias can be found in HostPilot under
MS Exchange Server 2003 > Mailboxes > Settings > Email Addresses.

Create your new Outlook 2003 profile

1. End users should log in to http://www.mymailboxmanager.com using their email address and new Intermedia Exchange password
2. Choose Setup from the Navigation Pane on the left
3. Click the link 'Download the Outlook Profile Helper'
4. This Helper will create a new Outlook profile called "Intermedia Exchange"

Import email messages into your new Exchange mailboxes

Option 1: Follow instructions as defined in our Knowledge Base article: http://www.Intermedia.net/support/kb/default.asp?id=784

Option 2: Provide Intermedia with PST files as defined in Migration by Intermedia

Update MX records

Option 1: Contact your current DNS provider and update your MX record. The information on record about your account can be found in HostPilot under MS Exchange Server > Domains

Option 2: Host the new domain with Intermedia. This will require updating the Authoritative Name Servers with your Registrar. You must verify all necessary records exist on Intermedia's server to ensure that services such as your Web site continue to function correctly. For more details see our Knowledge Base article: http://www.Intermedia.net/support/kb/default.asp?id=104.

Your migration to Intermedia is complete and you are ready to send and receive emails!

Note: Newly registered domains can require up to 48 hours before full activation. Contact your domain registrar for questions.