Why hosted Exchange from Intermedia?

Top 10 reasons why more small and medium businesses choose hosted Exchange from Intermedia

In 2000, Intermedia launched the first hosted Exchange service designed specifically for small and medium businesses. Our goal was to offer them the same enterprise-strength email and collaboration enjoyed by Fortune 500 corporations.

Thanks to our outstanding support (we understand that smaller businesses are often short of IT expertise) and affordable pricing, Intermedia has become the number one Exchange hosting provider for US small businesses.

Here is why:

Why hosted Exchange
from Intermedia?

Focus on Exchange hosting
10 years of customer satisfaction and 24x7 world-class service
Profitable, 100% debt-free business
Complete commitment to small and mid-sized businesses
Outstandingly robust Exchange environment
Strong partnership with Microsoft
State-of-the-art, wholly-owned hardware
Large team of support engineers and system administrators
Outstanding reliability – guaranteed
Timesaving account management tools

Focus on Exchange hosting
Intermedia's core business is Microsoft Exchange. With over 100,000+ mailboxes hosted, we heavily invest in the people and technology necessary to provide world-class service.
[ Back to top ]
10 years of customer satisfaction and 24x7 world-class service
Intermedia has been in business since 1995 and hosting Microsoft Exchange for the past six years. We have more experience than any other host in giving smaller businesses enterprise-class Exchange and are famous for our outstanding expertise and 24x7 support. See what our customers say.
[ Back to top ]
Profitable, 100% debt-free business
Many hosting providers have high debt loads or aggressive expansion plans. This places their customers at increased risk of service disruption or data loss.
Intermedia customers are assured of our financial integrity and stability – a stark contrast to the ups and downs they may have experienced with other providers.

[ Back to top ]
Complete commitment to small and mid-sized businesses
Providers that target large enterprises are not well versed in the requirements of small and medium-sized businesses. Likewise, these providers sometimes fail to give such customers top support priority. Intermedia is totally focused on small and mid-sized businesses.
[ Back to top ]
Outstandingly robust Exchange environment
Uptime is perhaps the most critical performance metric for an Exchange environment. Be sure your provider has redundancy across every area: servers, storage, power, cooling and Internet connectivity.
At Intermedia, we run active-passive clustered servers with an EMC SAN for storage. Our fiber-optic network and peering arrangements offer built-in redundancy. The datacenter includes raised floors, climate control, fire suppression, uninterruptible power supply (UPS), and standby power generators. Read more about our Exchange environment and datacenter.

[ Back to top ]
Strong partnership with Microsoft
To offer Exchange as a hosted service, a company must have a signed service provider licensing agreement (SPLA) with Microsoft. Avoid providers not in clear possession of this agreement.
Intermedia is a Microsoft Gold Certified Partner and is a member of its Technology Adoption Program, a group of Microsoft's closest partners who get an early view of its coming releases.

[ Back to top ]
State-of-the-art, wholly owned hardware
In the event of service disruption, "there's nothing we can do about it" is never an acceptable response. Yet many hosting companies lease or even sub-lease Exchange hardware.
Intermedia owns and manages its entire Exchange environment. Our 21st Century Terremark facility in Silicon Valley provides 99.999% infrastructure availability, guaranteed.

[ Back to top ]
Large team of support engineers and system administrators
While small hosting providers may have competent personnel, they may not have resources to provide round-the-clock support - particularly in the event of simultaneous requests from multiple customers. The result is increased downtime.
As the United States' number one hosting provider for small and medium-sized businesses, Intermedia maintains a large team of expert systems administrators and engineers, dedicated to 24x7 customer support.

[ Back to top ]
Outstanding reliability - guaranteed
Through our clustered, SAN-based infrastructure, Intermedia offers a 99.99% application-level uptime guarantee, with a 99.999% guarantee at the infrastructure level. We refund money to you if you suffer more downtime than is agreed in your SLA.
Some hosting providers promote availability figures that are unfounded. Guarantees range from 99.5% – the minimum a customer should expect – to bogus 100% availability claims. We recommend you evaluate only providers with a minimum SLA-backed promise of 99.99% uptime at the application level and 99.99% at the infrastructure level. Financial penalties should be incorporated into the SLA.

[ Back to top ]
Timesaving account management tools
Intermedia's hosted Exchange eliminates routine server and end-user maintenance. However, your IT staff retains 24x7 access to server configuration tools via HostPilot. End-users can directly tune basic mailbox settings in MyMailboxManager.
Renowned for comprehensive functionality and ease of use, these Web-based tools are availably only to Intermedia customers. Be wary of an Exchange host that does not offer similar self-service options. Without them, administrative requests can take days to complete, and even basic end-user requests must be processed internally.

[ Back to top ]