Intermedia's Legal Policies

Intermedia's Master Service Agreements include payment and termination terms, legal rights and responsibilities, and incorporates the respective Service Level Agreement as well as our Acceptable Use Policy and No-Spam Policy. Intermedia's Service Level Agreements state performance standards and performance refund schedules.

Exchange Hosting, Standalone Sharepoint and Standalone OCS Agreements

View MSA » (.pdf) | View SLA » (.pdf)

Shared Web, Mail Hosting and Standalone Fax Agreements

View MSA » (.pdf) | View SLA » (.pdf)

For Dedicated Exchange MSA and SLA, please call 1-800-379-7729

Unison Beta Agreement

View MSA » (.pdf)

Affiliate Agreement

View Affiliate Agreement » (.pdf)

Private Label

Includes our Private Label reseller agreement (.pdf) and Private Label reseller policies » (.pdf).

30-Day Trial

Intermedia's 30-Day Trial applies to our Exchange hosting service for new accounts on all platforms. All plans qualify for the 30-Day Trial except our Dedicated Exchange hosting solutions. Please note that initial setup fees and migration fees are non-refundable. Due to licensing restrictions, we are not able to offer refunds on Blackberry, Good Mobile Messaging or ActiveSync fees, or for Exchange add-on features, including additional disk space, archiving, Fax via Email, Office Communications Server and SharePoint.

If you wish to exercise the out clause of the 30-Day Trial option and receive a refund of your Exchange hosting service fees, please follow the termination procedure located within the Account section of the Control Panel and contact the Customer Service/Billing department within the first 30 days of the new account creation.

Acceptable Use Policy

Describes the proper and prohibited use of Intermedia's Shared Hosting services. By signing up and using Intermedia services, all customers agree to comply with the Acceptable Use Policy. The spirit of this policy is to ensure that our customers are using services with due regard to the rights of other Internet users and in conformity with the requirements of our network environment.

View Acceptable Use Policy » (.pdf)

No-spam Policy

Governs e-mail and newsgroup activities.

View No-spam Policy » (.pdf)

Privacy Statement

States Intermedia's policy governing the collection, storage, and use of information gathered through this Web site.

View Privacy Statement » (.pdf)

DMCA Policy

Digital Millennium Copyright Act policy. If you have a good faith belief that material on a system or network controlled or operated by Intermedia is infringing upon your copyright please refer to this policy.

View DMCA Policy » (.pdf)