Total control at your fingertips

When you become an Intermedia customer, one of the first things you’ll notice is how easy it is to set up and manage your services. Designed specifically for the needs of small- and medium-sized business customers, our proprietary HostPilot® Control Panel puts control at your fingertips. And, with UserPilot, Intermedia enables your employees to use one secure log-in to access both on-premise and hosted applications.

Take control with HostPilot

HostPilot is a powerful web-based administrative tool that allows you to manage settings and user attributes for all of your hosted Intermedia services from an integrated management console. With HostPilot, you can manage multiple applications through a single user interface, including: Microsoft Exchange; Lync Secure Instant Messaging; SharePoint 2010 document management; Microsoft Dynamics CRM; mobile device management; hosted PBX; fax; and more.

HostPilot is an award winning, easy-to-use tool that allows you to:HostPilot Demo →Take HostPilot for a test drive

• Add, delete or modify users for all applications through one management interface
• Change user settings, distribution lists, company contacts, disk space and much more through one console
• Permission access for additional applications

The changes that you make in HostPilot take effect immediately, so that you can get new users up and running quickly or extend productivity enhancements to existing users without delay.

Mobility management made easy

With HostPilot, you can integrate the management of your users' mobile devices quickly and easily. With a few quick mouse clicks, you can add and manage a wide range of mobile devices, including Windows Mobile, iPhone, iPad, Symbian, BlackBerry and Android all through one management console.

HostPilot is the only management console that allows you to set security and message management policies for all your mobile devices with one integrated view.

If a user’s mobile device is lost, stolen, or otherwise compromised, you can use HostPilot to perform a remote wipe so critical company data is removed. You can also deactivate devices so they no longer receive emails.

Simple, powerful, intuitive

HostPilot gives you the management control you need over your cloud applications without requiring specialized expertise you would otherwise need to manage them. That means that you can delegate most set-up and management functions to non-technical staff.

With HostPilot, you can set up multiple levels of administrators within your company. For example, you could give a department’s head the ability to manage just the users in that department. Or you could delegate the administration of mobile devices to a single administrator, but disable their access to manage other services. The ability to set multiple administration levels through HostPilot gives maximum flexibility to manage and control your Intermedia hosted services.

HostPilot is easy to use, with an online Knowledge Base that provides FAQs, video tutorials and an extensive library of technical documentation. You can access the Knowledge Base through the Help menu in HostPilot or through the Support menu at www.intermedia.net.

Even though you’re delegating management, you’re not sacrificing control. Through HostPilot, you can get exportable, detailed reports of your account’s activity, including every transaction, who performed the transaction, and when the transaction occurred.

Renowned for its comprehensive functionality and ease of use, HostPilot is available only to Intermedia customers and is included free with each account.

HostPilot is as mobile as you

Only Intermedia gives you a way to securely access popular control panel features right from your iPhone or Android.

The HostPilot® Control Panel is now available as a mobile app on Android 2.1+ and iOS version 3.0+ devices –including iPhone, iPod touch and iPad. With the application, you can manage your Intermedia cloud services directly from your mobile phone.

Using mobile HostPilot, you can perform many frequent and useful transactions without being tied to your desk, including:

• Creating new Exchange mailboxes
• Resetting passwords
• Wiping a user's mobile device
• Adding or removing users from a distribution list
• Enabling Lync, PC Backup, or BlackBerry
• Accepting or rejecting users' service requests
• Backing up a mailbox (with Outlook Backup)
• Checking service status notifications

The HostPilot mobile app is free to use and easy to set up. It is available for current Intermedia customers using hosted Exchange 2007 or 2010.

You can read more about mobile HostPilot here:

• iOS version for your iPhone or iPad
• Android version

Installation Instructions

For the easiest installation on your mobile device, use the barcode scanner app on your device to "snap" the appropriate QR Code:

iOS version for your iPhone or iPad	Android version

Or, if you don't have a barcode scanner app, just navigate to the Android market or Apple app store and search for "Intermedia HostPilot."

After you have installed mobile HostPilot, just login with your HostPilot username and password.

Solve the complexity of application integration with UserPilot

For businesses that utilize a mix of both hosted and on-premise applications, Intermedia provides a unique integration solution through UserPilot™. UserPilot helps Intermedia customers leverage their existing on-premise Microsoft Active Directory infrastructure to ensure user attributes are synchronized across all applications.

Through UserPilot, customers can enable a consistent user experience across all their applications:

• Securely synchronize user log-in credentials
• Enable a single username and password combination
• Automatically propagate user or admin password changes

UserPilot works through a downloadable client that sits on your on-premise Domain Controller, and was built with world-class SSL encryption and mutual authentication to provide total protection and provider validation for complete data integrity and security.

Spend your time managing your business

Intermedia understands the pressures on business owners to increase productivity without increasing overhead. That’s why we’ve developed tools like HostPilot and UserPilot to give you more control and management over your business applications without having to increase your in-house technical expertise. That allows you to spend more time focusing on running your business and staying ahead of the curve.