Archive, Comply and Discover with Mail Archive

Intermedia has partnered with LiveOffice to provide enterprise-grade archiving and compliance for your Intermedia hosted Exchange email and collaboration.

The Problem

The volume of email is skyrocketing, growing by 500% over the last 10 years, which poses storage and operational challenges for data security and system performance. Add in increased legal and regulatory requirements, and you understand why Gartner 1believes every organization should archive its email.

The Solution

Mail Archive is a complete and affordable software-as-a-service (SaaS) solution designed to seamlessly manage your email archiving, and:

  • implify mailbox management, shrink storage costs and reduce backup windows
  • Protect your company's critical business information and intellectual property
  • Accelerate legal discovery and enforce corporate email policies

Shift the Burden, Maintain Control

Our web-based solution shifts the day-to-day archiving and discovery management headaches from your IT staff to the email experts.

  • No upfront licensing or hardware costs - we buy best-in-class infrastructure and deliver it to you
  • No lengthy implementation cycles - we'll get you up and running in days, not weeks or months
  • No worries or learning curve - we manage the whole system for you

Offload the management burden by shifting your email archiving to us today.

1 Gartner Consulting, "Outsourcing E-Mail Archiving, 1Q08 Update," 2008.

Sample Email Flow with Mail Archive

Familiar Interface with Full Outlook Integration

Mail Archive's intuitive, Outlook-like interface and full Outlook integration allow you to:

  • Drill down into individual mailboxes (and messages within them)
  • Create standard and advanced searches within a mailbox or across an entire organization
  • Easily manage accounts and grant access to convenient Outlook web folder for quick-and-easy end-user access to personal archives
  • Accelerate your users' learning curve and benefit from immediate productivity gains

Archive

Mail Archive gives your users unlimited mailboxes, so you can:

  • Implement tight email server controls to keep your storage costs and backup windows manageable
  • Allow users to view and recover old messages and attachments on their own
  • Eliminate the need for users to create PST files (which result in IT management issues)
  • Enable users to send and receive email when your server is down with Mail Continuity

Comply

Mail Archive automatically and securely stores your company's email, allowing you to:

  • Adhere to FRCP amendments and other standards related to email retention
  • Maintain a central, searchable repository of emails containing your company's intellectual property
  • Monitor email for inappropriate language and theft of confidential data

Discover

Mail Archive helps you instantly find emails and attachments and export them via PST files, so you can:

  • Allow your lawyers to rapidly respond to legal discovery requests without searching backup tapes or PCs
  • Enable your HR department to enforce company policies around email usage
  • Protect attorney-client privileged communications, and preserve email related to lawsuits and legal holds

Mail Archive Features

ARCHIVE
Secure and Automated Message CaptureMail Archive automatically captures all messages that are sent or received without any user intervention and securely transmits them, using TLS or VPN encryption to our data centers for retention.
Single-Instance StorageOnce archived, all email is de-duplicated and stored as a single instance to optimize storage space and streamline your searches.
Unlimited StorageUnlimited storage eliminates the need for mailbox quotas and compounding storage costs.
Replicated StorageAll email messages and attachments are stored in real time and then replicated to multiple, geographically dispersed world-class data centers.
Familiar Interface with Full Outlook IntegrationMail Archive's highly intuitive user interface and Outlook web folder integration give users quick-and-easy access to their archives directly from Outlook. This capability also allows administrators to centrally deploy web folder access to some or all users.
Self-Service Search and Restore (Unlimited Outlook)Unlimited Outlook allows users to search their own archives and restore older emails, even ones they may have deleted, directly from Outlook. It is centrally managed and deployed, offering simple administration, low overhead and granular permissions.
Mail Continuity (applies to on-premise mail servers only)Leveraging Mail Archive's infrastructure, our Mail Continuity service allows users to send and receive email when your Exchange Server is down. Users can compose, read, forward and reply to messages via a dedicated web folder in Microsoft Outlook or remotely via our web-based, Microsoft Outlook-like interface.
COMPLY
Secure StorageOur enterprise-class infrastructure meets the highest industry standards for secure data storage, including SAS-70 Type II, and guarantees the authenticity of your archived data.
Tamper-Proof Storage (Optional)For companies with stricter compliance requirements, WORM (write once, read many) storage is also available.
Authentication and Granular PermissionsUsers authenticate using SSL to login to Mail Archive, ensuring secure access to the archive. Mail Archive has three distinct permission levels: Administrators (full access), Reviewers (monitoring rights for selected mailboxes) and End Users (Personal Archive Access only for their own mailbox).
Policy-Driven Retention and DestructionMail Archive retains your emails and attachments as required to meet your company's specific retention or regulatory requirements. We also purge and destroy older email stores based on your custom criteria (e.g., any emails five or more years old).
Automated Legal Hold EnforcementIf your company is in pending litigation, you can place legal holds on specific communications (based upon search criteria) to safeguard your staff or automated deletion policies from inadvertently deleting case-relevant emails.
Attorney-Client Privilege TaggingAdministrators and reviewers can flag attorney-client privileged communications, which are excluded from e-discovery requests.
Full Audit TrailMail Archive's search log captures the auditing activities of your reviewers, so administrators can ensure that they are conducting appropriate reviews and meeting compliance requirements.
DISCOVER
Lightning-Fast Search and RetrievalQuickly search the entire contents of archived emails and attachments using a variety of search criteria, including to, from, date, subject, message body, message attachments and other message properties.
Online Review and TaggingReviewers can efficiently navigate through search results, identify highlighted search terms and tag potentially harmful emails, so they are easily retrievable for further review.
User GroupsAdministrators have the ability to group users based on functional, divisional or custom criteria. Reviewers can then search across these groups.
PST File ExportOnce you have tagged all emails related to a specific case or matter, you can use Mail Archive's PST export feature to load the files into a case management solution for further review and analysis.
Re-Forward or PrintReviewers have the ability to print or re-forward suspect emails to the appropriate parties for further review and case submission.
Saved SearchesReviewers can create and save customized email searches based on your organization's email policies, and re-run them as necessary.
Policy AlertsReviewers can setup Policy Alerts to notify them when an email meets Saved Search criteria (e.g., contains specific words or phrases).