Hosted PBX

Get powerful features that give you and your company even more control over your communications:

Unlimited local and long distance at a flat, per-user monthly charge
Easy to set up, manage and use
Professional calling features

Features
Business benefits
FAQs
Pricing

Features of Hosted PBX

Intermedia’s hosted PBX service provides your business with the cost-savings of unlimited domestic VoIP telephone service – plus features like a customizable main number greeting and routing for incoming calls.

Every Hosted PBX account comes with:

Music on Hold

Upload up to five files with music/greetings for callers to listen to while they’re waiting for Voice Menu and Hunt Group calls to be picked up.

Online Administration

Through HostPilot® Control Panel, you can add and manage hosted PBX users, set up and manage Voice Menu or Hunt Group, manage Music on Hold, and view six months of call history for all users.

Other voice services

Keep projects moving forward with Conference Bridges.

Each user receives:

Direct Phone Number

Callers can dial you directly on your own local phone number.

Unique Extension and Extension Dialing

Make calls within your company using a short, 3-digit extension.

Unlimited Calling

USA and Canada (Note: international calling on a per-minute rate)

911 Emergency Service

Caller ID, Call Waiting, Call Transfer, Call Forwarding and 3-way Calling

TestimonialPersonal Online Administration

With Intermedia’s My Services end user control panel, users can reset voicemail PIN, manage voicemail-to-email settings and manage find me/follow me settings, log into/out of Hunt Group, and view last two months of call history

Find me follow me

Prevent missed calls with the find me/follow me feature that forwards calls to your mobile or other numbers when you're not in the office.

Voicemail to email

With voice mail to email, you can listen to voice mails directly from Outlook. Each email is delivered as a .wav attachment, allowing you to easily listen to and store voice mails, plus forward a voice mail to anyone with an email address.

Intermedia offers number porting for those who would like to transfer an existing business number or set of numbers to our service.

Questions? Call sales at +1-800-379-7729

No questions? To instantly add Hosted PBX to your existing Web hosting service, login to the HosPilot® Control Panel. Navigate to Users > Hosted PBX tab and select the checkboxes next to the users for which you’d like to enable Hosted PBX service

Business Benefits of Hosted PBX

"Many SMBs who are still using basic telephone service to run their business will benefit from the professional image a hosted PBX service like Intermedia brings” says Michael Osterman of industry analyst firm Osterman Research.

Professionalize and simplify your business phone service with Intermedia's Hosted PBX.

Predictable monthly costs: With Intermedia’s hosted PBX, enjoy predictable costs with a flat per-user monthly charge. You only pay for the service that you need – complete with unlimited local and domestic long distance.
Features that will help your business be more productive: Answer more calls from customers and partners, complete more transactions and close more sales with company-wide features such as Voice Menu and Hunt Groups and end-user features like Find Me/Follow Me. Keep projects moving forward with Conference Bridges.
An easy-to-use interface: Ability to add users and manage your entire service through Intermedia’s award-winning HostPilot® Control Panel – built specifically for small and medium-sized businesses.

Hosted PBX vs. Other Business Voice Services

If you are running your business using…	Hosted PBX from Intermedia offers you…
Mobile phones	A calling solution for everyone in your company with consistent features, management and costs.
Residential-like phone service/Plain Old Telephone Service (POTS)	An integrated service that helps you present a professional front to your callers with an automated attendant, hunt groups and extension dialing without having to set up and manage complex equipment. Cost savings, with no local and regional tolls charges.
Skype or another free online VoIP service	Number porting lets you bring your phone number over to Intermedia. Directory assistance listings helps ensure potential customers can find you. Plus, unlimited calling to anyone in the US or Canada without having to purchase off-net minutes.
Service from another hosted PBX provider	A powerful combination of web and email management plus Hosted PBX, all managed through HostPilot Control Panel, from your trusted business communications provider.

Questions? Call sales at +1-800-379-7729

Hosted PBX FAQs.

What is hosted PBX?

Hosted PBX is a VoIP-enabled business voice service that provides customers with a complete telephone service for their business without requiring them to install and manage complicated, expensive equipment.

What is VoIP?

VoIP is the acronym for Voice over Internet Protocol. It is the general term used to describe the technology of transmitting and delivering voice communications over Internet Protocol networks, such as the Internet.

Can customers port their number to our service?

Yes, we offer number porting free of charge.

Are toll-free numbers available?

Yes. With hosted PBX from Intermedia, you can order new toll-free numbers or port existing toll-free numbers.

What phones are supported?

Intermedia recommends Linksys and Polycom IP phones or the X-Lite softphone and will provide full support to help configure these devices. Other IP phones, softphones or applications that support SIP protocol may be used, however we cannot guarantee they will work with hosted PBX. To configure any SIP device you will need a username, password and server name, all of which are available through the HostPilot® Control Panel. If you need to purchase phones, we have a preferred IP phone vendor that will help you receive top-quality hardware, optimized to work with our hosted PBX service.

How much bandwidth do I need for hosted PBX?

Generally, a hosted PBX VoIP call will use 90 kilobits per second (kbps) of bandwidth for the duration of the call. If you were to add hosted PBX for five users, and everyone was on the phone at the same time, it would require 450 kbps of bandwidth during the calls. (For reference: 1,000 kilobits is equal to 1 megabit.) Your exact needs will depend on the call volume and call patterns at your company as well the type of IP phones you are using. You can use your existing Internet connection for hosted PBX as long as the connection is dedicated (not dial-up) and you feel you have adequate upstream and downstream bandwidth for the number of users you are adding.

Does every SITE USER need a hosted PBX number?

No. Hosted PBX can be enabled even for one user.

For additional information, browse our KnowledgeBase.

Questions? Call sales at +1-800-379-7729

Hosted PBX Pricing

Feature	Monthly Fee	Set Up Fee
Hosted PBX	$34.95/user*	$34.95/user*
Toll-free numbers	$3.95/number*	$3.95/number*
Toll-free numbers	Inbound usage: $0.03/minute
Conference Bridges audio conferencing	$34.95/bridge*	$34.95/bridge*

* Pricing does not include tax, IP Phone or International toll charges.

Each hosted PBX seat includes:

1 Local phone number
1 Extension
Unlimited Local and LD (US and Canada, excluding toll-free number usage)
End User Features (except OCS Calling)

Each company gets:

1 Voice Menu

Already an Intermedia customer?

To instantly add Hosted PBX to your existing Web hosting service, login to the HosPilot® Control Panel. Navigate to Users > Hosted PBX tab and select the checkboxes next to the users for which you’d like to enable Hosted PBX service

New customer? Questions?

Call sales at +1-800-379-7729