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Enterprise + VoiceEnterpriseProfessionalBasic
$39.99
$14.99
$10.99$9.99
$7.99
Exchange business email
SecuriSync file sync & share10 GB/user pooled10 GB/user pooled1 GB/account1 GB/account
24/7 phone support
SharePoint
Lync chat and presenceEnterpriseStandardLimited Time Only
Standard
Hosted PBX phone system
Click-to-Call
View our detailed plan comparison >
Mailbox quantity
$149.99/month
Need 50+ mailboxes? Request a quote for custom pricing
To purchase Hosted Exchange 2013, please contact sales 1.800.379.7729

How Intermedia Stacks Up

Learn about how Intermedia’s partner program and cloud services compare to the competition. Before making a decision it’s important to get the facts.

JOIN THE PROGRAM. Questions? Call 1-800-379-7729, option 6.

What's the difference?

Program Structure & Economics

Intermedia
Private Label Model

OFFICE 365

Google Apps

Ownership of Customer Billing and Pricing

check-green

Partner owns customer billing and pricing under their own brand.

cross-red

Advisor program offers commission on customers' first year payments to Microsoft; renewal fee every year as long as customer keeps subscribing and maintains original partner as Partner of Record.
Open Program requires the partner to pre pay for two years of service license in order to own the end-customer billing.

orange circle

Partner owns billing and sets pricing, but – because service isn’t private label – retail pricing and partner discount are accessible to end customers
Private Label Service Delivery and Management

check-green

  • Brandable portal for partners and their end customers to use to set up services
  • Full API package to access control panel from external sources
  • Integration into Merchant Processing for credit card billing (support for authorize.net and Pay Flow Pro by PayPal)

cross-red

No private label capability

cross-red

No private label capability
Partner Portal

check-green

Provision and manage Intermedia’s proprietary services, Microsoft-based services, and third-party services under partner brand

check-green

Provision and manage Microsoft services

check-green

Provision and manage Google Apps
Economics

check-green

Partners set prices and can bundle Intermedia’s private label services or their own – often earning 40% or greater margins

orange circle

Commission on customers’ first year payments to Microsoft; renewal fee every year as long as customer keeps subscribing and maintains original partner as Partner of Record1

orange circle

Discount off retail price; margin opportunity limited because service isn’t private label – retail pricing and partner discount are accessible to end customers
Program Fees and Subscription Duration

check-green

No fees, no subscriptions, no commitments; all services are month to month

orange circle

No fees; annual subscription duration

check-green

No fees, no subscriptions, no commitments; month-to-month or annual duration available

Partner support provided

Intermedia
Private Label Model

OFFICE 365

Google Apps

Brandable Sales and Marketing Collateral

check-green

Suite of brandable (customizable) marketing materials and contracts available

cross-red

Materials not brandable

check-green

Brandable (customizable) materials available
Migration Support

check-green

  • Free migration for any account with 25+ seats with Intermedia operating behind the scenes
  • Custom migration tools for sub-25 seat accounts
  • Online and phone support
  • Dedicated L2 technician

orange circle

Online migration toolkit and phone support

orange circle

Online migration toolkit and discussion forum
Tech Support

check-green

  • 24/7 phone support with average hold time of less than one minute
  • Built in support ticketing system in Intermedia Partner Portal
  • Microsoft certified support specialists
  • Online Knowledge Base

orange circle

  • 24/7 phone support; phone response time undocumented
  • Microsoft certified support specialists
  • Online forum

cross-red

Self-service online support and email support; phone support for critical issues only
Partner Sales Support

check-green

  • Dedicated partner development executive to provide one-on-one deal support and counsel
  • Online tools and training available

orange circle

Online tools and training available

orange circle

Online tools and training available

Services offered

Intermedia
Private Label Model

OFFICE 365

Google Apps

Mobility

check-green

Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry

orange circle

Support for ActiveSync devices; BlackBerry support through separate service by RIM (separate control panel & user management, separate support)

orange circle

Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google
Microsoft Outlook

check-green

  • Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
  • Outlook Web App (enhanced web access available with Exchange 2010)
  • Microsoft Outlook® 2011 for MAC available

check-green

  • Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
  • Outlook Web App (enhanced web access available with Exchange 2010)
  • Microsoft Outlook® 2011 for MAC available

cross-red

Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
Supported Mail Platform

check-green

  • Unlimited mailbox storage
  • Choice of Exchange 2010 or 2013

orange circle

  • Storage max 50 GB
  • Exchange 2013 only

orange circle

  • Storage max 25 GB
  • Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business is based off the same free Gmail service
  • Public folders supported via Google Groups
Collaboration and File Management

check-green

SecuriSync file sync and share, Lync Secure Instant Messaging and desktop sharing, SharePoint document management and PC Backup

check-green

SkyDrive Pro, Lync Secure Instant Messaging, SharePoint document management

check-green

Google Drive, Google IM, Docs and Cloud Connect services
Archiving

check-green

Archiving available (basic and compliant)

check-green

Archiving available

check-green

Archiving available
Voice/Unified Communications Offering

check-green

  • Hosted PBX VoIP-based telephone offering with full Unified Communications option
  • Conference Bridges

cross-red

VoIP service requires integration with 3rd party voice provider

orange circle

Google Voice, a consumer-oriented service
Microsoft Office Web Apps

cross-red

Not available; customers use their own Microsoft Office software

check-green

Available; expires upon contract termination

cross-red

Not available; customers use Google Docs or their own Microsoft Office software
Active Directory Synchronization

check-green

Sync solution with advance management capabilities

orange circle

Sync solution with limited management capabilities

check-green

Sync solution with advanced management capabilities

Reliability and Security

Intermedia
Private Label Model

OFFICE 365

Google Apps

Security

check-green

  • Policy-based Encryption add-on available; includes templates for HIPAA compliance
  • Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft

check-green

  • Policy-based Encryption add-on available
  • Wipe ActiveSync devices only

check-green

  • Google Message Encryption service available
  • Wipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Customer Data

check-green

  • 7 US-based datacenters; 3 datacenter in UK for EU customers
  • US Customer data never leaves USA
  • SOC 2 Type II Audited, 99.999% uptime SLA

orange circle

  • Uses several independent datacenters located in different parts of the world
  • Microsoft privacy policy states that customer data can be moved outside the primary storage region at any time
  • SaS 70 Type II Audited, 99.9% uptime SLA

orange circle

  • Does not reveal which of its global datacenters are used
  • Uses Google Apps data. Falls under the Google general privacy policy which allows all data to be mined for advertising purposes
  • 99.9% uptime SLA

1Redmond Channel Partner, Office 365 Billing

JOIN THE PROGRAM. Questions? Call 1-800-379-7729, option 6.

What's the difference?

Program Structure & Economics

Intermedia
Advisor Model

OFFICE 365

Google Apps

Partner Portal

check-green

Provision and manage Intermedia’s proprietary services, Microsoft-based services, and third-party services

orange circle

Provision and manage Microsoft services

orange circle

Provision and manage Google Apps
Economics

check-green

Partners earn a recurring monthly commission over the life of the account

orange circle

Advisor Program offers commission on customers' first year payments to Microsoft; renewal fee every year as long as customer keeps subscribing and maintains original partner as Partner of Record.
Open Program requires the partner to pre pay for two years of service license in order to own the end-customer billing.

check-green

Partners get a discount off retail price and set customer price
Program Fees and Subscription Duration

check-green

No fees, no subscriptions, no commitments; month-to-month or annual duration available

orange circle

Advisor Program has no fees; annual subscription duration
Open Program requires pre-payment for two years of service.

check-green

No fees, no subscriptions, no commitments; month-to-month or annual duration available

Partner support provided

Intermedia
Advisor Model

OFFICE 365

Google Apps

Migration Support

check-green

Free migration tools and service from Intermedia’s Cloud Concierge service.

orange circle

Online migration toolkit. Heavy push to third party migration tools and services.

orange circle

Online migration toolkit and discussion forum
Tech Support

check-green

24/7 phone support with average hold time of less than one minute, online knowledge base

orange circle

  • Heavy push to online knowledgebase and user forums
  • 24/7 phone support only for Enterprise plans with undocumented hold time SLA

cross-red

Self-service online support and email support; phone support for critical issues only
Partner Sales Support

check-green

  • Dedicated partner development executive to provide one-on-one deal support and counsel
  • Online tools and training available

orange circle

Online tools and training available

orange circle

Online tools and training available

Services offered

Intermedia
Advisor Model

OFFICE 365

Google Apps

Mobility

check-green

Support for full range of smartphones and tablets, including ActiveSync and BlackBerry

orange circle

Support for ActiveSync devices; BlackBerry support through separate service by RIM (separate control panel & user management, separate support)

orange circle

Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google
Microsoft Outlook

check-green

  • Choice of Exchange 2010 or 2013
  • Outlook Web App
  • Microsoft Outlook® 2011 for MAC available

check-green

  • Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
  • Outlook Web App (enhanced web access available with Exchange 2010)
  • Microsoft Outlook® 2011 for MAC available

cross-red

Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
Supported Mail Platform

check-green

  • Unlimited mailbox storage
  • Choice of Exchange 2010 or 2013

orange circle

  • Storage max 50 GB
  • Exchange 2013 only

orange circle

  • Storage max 25 GB
  • Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business is based off the same free Gmail service
  • Public folders supported via Google Groups
Collaboration and File Management

check-green

SecuriSync file sync and share, Lync Secure Instant Messaging and desktop sharing, SharePoint document management and PC Backup

check-green

SkyDrive Pro, Lync Secure Instant Messaging, SharePoint document management

check-green

Google Drive, Google IM, Docs and Cloud Connect services
Archiving

check-green

Archiving available; supports all third part cloud archiving providers

check-green

Archiving available

check-green

Archiving available
Voice/Unified Communications Offering

check-green

  • Hosted PBX VoIP-based telephone offering with full Unified Communications option
  • Conference Bridges

cross-red

VoIP service requires integration with 3rd party voice provider

orange circle

Google Voice, a consumer-oriented service
Microsoft Office Web Apps

cross-red

Not available; customers use their own Microsoft Office software

check-green

Available; expires upon contract termination

cross-red

Not available; customers use Google Docs or their own Microsoft Office software
Active Directory Synchronization

check-green

Sync soluton with advance management capabilities

orange circle

Sync solution with limited management capabilities

check-green

Sync solution with advanced management capabilities

Reliability and Security

Intermedia
Advisor Model

OFFICE 365

Google Apps

Security

check-green

  • Policy-based Encryption add-on available; includes templates for HIPAA compliance
  • Integrated compliant email archiving add-on available
  • Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft

check-green

  • Policy-based Encryption add-on available
  • Wipe ActiveSync devices only

check-green

  • Google Message Encryption service available
  • Wipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Customer Data

check-green

  • 7 US-based datacenters; 3 datacenter in UK for EU customers
  • US Customer data never leaves USA
  • SOC 2 Type II Audited, 99.999% uptime SLA

orange circle

  • Uses several independent datacenters located in different parts of the world
  • Microsoft privacy policy states customer data can be moved outside the primary storage region at any time
  • SaS 70 Type II Audited, 99.9% uptime SLA

orange circle

  • Does not reveal which of its global datacenters are used
  • 99.9% uptime SLA

1Redmond Channel Partner, Office 365 Billing

JOIN THE PROGRAM. Questions? Call 1-800-379-7729, option 6.

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