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Compare Our Program to Office 365 & Google Apps

Get the facts before you make a decision.

What's the difference?

Program Structure & Economics
Advisor Model
OFFICE 365
Google Apps
Partner Portal Provision and manage Intermedia’s proprietary services, Microsoft-based services, and third-party services Provision and manage Microsoft services Provision and manage Google Apps
Economics

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Partners earn a recurring monthly commission over the life of the account

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Advisor Program offers commission on customers' first year payments to Microsoft; renewal fee every year as long as customer keeps subscribing and maintains original partner as Partner of Record.

Open Program requires the partner to pre pay for two years of service license in order to own the end-customer billing.

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Partners get a discount off retail price and set customer price

Program Fees and Subscription Duration

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No fees, no subscriptions, no commitments; month-to-month or annual duration available

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Advisor Program has no fees; annual subscription duration

Open Program requires pre-payment for two years of service.

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No fees, no subscriptions, no commitments; month-to-month or annual duration available

Partner support provided
Advisor Model
OFFICE 365
Google Apps
Migration Support

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Free migration tools and service from Intermedia’s Cloud Concierge service.

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Online migration toolkit. Heavy push to third party migration tools and services.

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Online migration toolkit and discussion forum

Tech Support

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24/7 phone support with typical hold times of less than one minute, online knowledge base

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  • Heavy push to online knowledgebase and user forums
  • 24/7 phone support only for Enterprise plans with undocumented hold time SLA

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Self-service online support and email support; phone support for critical issues only

Partner Sales Support

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  • Dedicated partner development executive to provide one-on-one deal support and counsel
  • Online tools and training available

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Online tools and training available

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Online tools and training available

Services offered
Advisor Model
OFFICE 365
Google Apps
Mobility

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Support for full range of smartphones and tablets, including ActiveSync and BlackBerry

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Support for ActiveSync devices; BlackBerry support through separate service by RIM (separate control panel & user management, separate support)

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Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google

Microsoft Outlook

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  • Choice of Exchange 2010 or 2013
  • Outlook Web App
  • Microsoft Outlook® 2011 for OS X available

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  • Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
  • Outlook Web App (enhanced web access available with Exchange 2010)
  • Microsoft Outlook® 2011 for MAC available

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Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two

Supported Mail Platform

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  • Unlimited mailbox storage
  • Choice of Exchange 2010 or 2013

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  • Storage max 50 GB
  • Exchange 2013 only

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  • Storage max 25 GB
  • Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business is based off the same free Gmail service
  • Public folders supported via Google Groups
Collaboration and File Management

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SecuriSync file sync and share, Lync Secure Instant Messaging and desktop sharing, SharePoint document management and PC Backup

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SkyDrive Pro, Lync Secure Instant Messaging, SharePoint document management

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Google Drive, Google IM, Docs and Cloud Connect services

Archiving

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Archiving available; supports all third party cloud archiving providers

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Archiving available

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Archiving available

Voice/Unified Communications Offering

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  • Hosted PBX VoIP-based telephone offering with full Unified Communications option
  • Conference Bridges

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VoIP service requires integration with 3rd party voice provider

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Google Voice, a consumer-oriented service

Microsoft Office Web Apps

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Not available; customers use their own Microsoft Office software

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Available; expires upon contract termination

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Not available; customers use Google Docs or their own Microsoft Office software

Active Directory Synchronization

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Sync soluton with advance management capabilities

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Sync solution with limited management capabilities

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Sync solution with advanced management capabilities

Reliability and Security
Advisor Model
OFFICE 365
Google Apps
Security

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  • Policy-based Encryption add-on available; includes templates for HIPAA compliance
  • Integrated compliant email archiving add-on available
  • Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft

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  • Policy-based Encryption add-on available
  • Wipe ActiveSync devices only

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  • Google Message Encryption service available
  • Wipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Customer Data

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  • Multiple datacenters in US and UK
  • US customer data never leaves USA
  • SOC 2 Type II Audited, 99.999% uptime SLA

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  • Uses several independent datacenters located in different parts of the world
  • Microsoft privacy policy states customer data can be moved outside the primary storage region at any time
  • SaS 70 Type II Audited, 99.9% uptime SLA

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  • Does not reveal which of its global datacenters are used
  • 99.9% uptime SLA

Redmond Channel Partner, Office 365 Billing

Compare our models Comparison of other providers