Intermedia Resource Center

Intermedia's Resource Center contains case studies, articles and white papers on hosted messaging and collaboration services and how they can benefit your business.

How Hosted Exchange Works and Benefits Businesses

What is Business Email? Article

What is Business Email? Article

'Business' email means that you use an advanced email 'server' such as Microsoft Exchange. As well as just email, you get online calendars, address book and mobility with BlackBerry®, iPhones and other smartphones.
Continue reading article "What is business email?"

What is Microsoft Exchange? Article

What is Microsoft Exchange? Article

Microsoft Exchange email is far superior to the basic email still used by some businesses.
Read more about Microsoft Exchange

Our Exchange Environment Article

Our Exchange Environment Article

Intermedia has invested millions of dollars in creating the most reliable and cutting-edge Exchange environment in the industry. With multiple world-class datacenters, an incredibly robust platform and a state-of-the-art network infrastructure you can be sure that your email will be fully accessible whenever and wherever you need it.
Read more about our Exchange environment

An Overview of Microsoft Exchange Server 2010 White Paper

An Overview of Microsoft Exchange Server 2010 White Paper

View White Paper

With the release of Microsoft Exchange Server 2010, Microsoft greatly enhanced many of the features it was already delivering in Microsoft Exchange Server 2007 For the first time the platform was developed with built-in hosting capabilities, providing subscribers with a more reliable Microsoft hosted Exchange service. Intermedia’s white paper, 'An Overview of Microsoft Exchange Server 2010' provides a useful overview of Exchange 2010 and in particular, hosted Exchange 2010. Click here to view our free white paper 'An Overview of Microsoft Exchange Server 2010'.

The Case for Hosted Exchange White Paper

The Case for Hosted Exchange White Paper

View White Paper

Intermedia commissioned a new white paper 'The Case for Hosted Exchange' from industry research firm Osterman Research in order to provide additional tools to the marketplace regarding hosted Exchange. This white paper discusses the benefits of the hosted model versus an on-premise Exchange server including a detailed review of the costs of both. Click here to View white paper 'The Case for Hosted Exchange'.

Why You Should Consider Migrating to Hosted Exchange 2010 White Paper

Why You Should Consider Migrating to Hosted Exchange 2010 White Paper

View White Paper

Microsoft Exchange is the leading messaging platform in the North American business market and offers a number of important functions, including email, calendaring, task management and other capabilities. Plus, Exchange is a key component of Microsoft’s unified communications vision and so is an important element for organizations that want to deploy unified communications using the Microsoft model. Exchange 2010 is the newest version of Exchange and offers a number of important features. Any organization that uses Exchange should seriously consider migrating to the newest version of the system.

Intermedia commissioned the white paper "Why You Should Consider Migrating to Hosted Exchange 2010" in order to provide additional tools to the marketplace regarding Exchange 2010 and in particular, hosted Exchange 2010. Click here to view our white paper on why you should consider migrating to hosted Exchange 2010.

Focus on What You Do Best: Top 3 Business Processes to Outsource Article

Focus on What You Do Best: Top 3 Business Processes to Outsource Article

By Johnathan McCormick, COO, Intermedia

According to a recent report from analyst firm Nelson Hall, the Business Process Outsourcing (BPO) market is poised to hit $450 billion by 2012 as companies continue to turn to outsourcing as a strategic move to maintain profits and thrive amid economic recovery. Outsourcing has been established as a typical practice for large companies, but there are also tremendous benefits for startup organizations as well. In fact, startups that outsource are able to focus more on their core activities and offer a level of stability to an environment that is constantly changing.

In this article, we will examine three specific business areas small businesses can outsource that will not only save money, but will also improve business functions and customer service.
Continue reading article "Top 3 Business Processes to Outsource"

Google Gmail vs. Hosted Microsoft Exchange Article

Google Gmail vs. Hosted Microsoft Exchange Article

By Jonathan McCormick, Chief Operating Officer, Intermedia

More and more businesses are looking to hosted email services to reduce costs and ease management, and the choice often comes down to Google's Gmail (the key component of Google Apps) or a hosted version of Microsoft Exchange.
Learn why Hosted Exchange wins

Pain Free Migrations to Hosted Exchange White Paper

Pain Free Migrations to Hosted Exchange White Paper

View White Paper

Microsoft Exchange Server 2010 is now available and businesses are eager to upgrade their email technology. According to a recent survey by analyst firm Osterman Research, nearly 65 percent of IT decision makers are likely to consider deploying Exchange 2010 within the next six months. But, for most IT professionals, going from "determining a need" to "implementing a solution" on any IT project usually has the same sticking point: migration. Click here to view white paper "Pain Free Migrations to Hosted Exchange".

Hosted Exchange Buyer's Guide White Paper

Hosted Exchange Buyer's Guide White Paper

View White PaperMessaging lies at the heart of a business’ ability to communicate, to interact quickly and effectively with everyone from employees and suppliers to clients and prospects. View the Buyer’s Guide so you know what to look for in an Exchange solution.

Full-Service vs. Self-Service Outsourced IT Article

Full-Service vs. Self-Service Outsourced IT Article

By Jonathan McCormick, chief operating officer, Intermedia

As hosted solutions become more prevalent, so do the number of providers. When it comes to choosing the right hosted provider for your company’s email needs, it’s important to understand what hosted providers can and cannot offer in order to avoid confusion and mitigate the risk of adopting a hosted email solution that causes you more problems than it eliminates.
Continue reading article "Full-Service vs. Self-Service Outsourced IT"

The American Small Business Coalition Case Study

The American Small Business Coalition Case Study

"The biggest advantage we have seen since becoming an Intermedia customer is the reliability and the expanded robustness of the product offering. Support did a fabulous job of making sure we were up and running. They’re doing right by us!"
Guy Timberlake, CEO, The ASBC


Learn how the semi-virtual company with employees in three states is able to stay connected and better organize and manage their information and communications.

Baltimore Capital Case Study

Baltimore Capital Case Study

"Outsourcing our Exchange server to Intermedia just made sense for us. We needed something reliable, affordable, convenient, and most importantly secure."
—Sean Greely, chief officer of operations, Baltimore Capital


Learn how this small firm does big business with hosted email and compliance solutions.

GoldMail Case Study

GoldMail Case Study

“We don’t want to worry about managing the infrastructure ourselves. With Intermedia, we have the uptime, stability and service we need for our business communications – all at a good price. We can focus on building our business, not on maintaining our email platform.”
—Mark Pierce, VP of Business Development and Sales, GoldMail


Learn how GoldMail’s decision to partner with Intermedia has improved their business performance.

Overcome the work stress of e-mail overload Article

Overcome the work stress of e-mail overload Article

By Jonathan McCormick, COO, Intermedia

Is your e-mail inbox at work constantly crowded? According to website monitoring firm Pingdom, more than 90 trillion e-mails were sent last year, meaning that we hit the send button 247 billion times a day. Undeniably, businesses depend upon e-mail to communicate, but, unfortunately, our dependence on e-mail can often lead to inbox overload.
Continue reading article "Overcome the work stress of e-mail overload"

Beware The Email Server Apocalypse Article

Beware The Email Server Apocalypse Article

As seen on Forbes.com.

Many businesses neglect email server maintenance – at their peril.

By Serguei Sofinski, CEO, Intermedia

Prepare, for the end is near. The four horsemen of the apocalypse are coming… for your email server.
Continue reading article "Beware The Email Server Apocalypse"

Market Overview: Cloud-Based Email Vendors, by Forrester Research, Inc White Paper

Market Overview: Cloud-Based Email Vendors, by Forrester Research, Inc White Paper

View White Paper

Intermedia is one of the vendors featured in Forrester Research, Inc.’s March 2011 report, “Market Overview: Cloud-Based Email Vendors.” The report cites Intermedia as one of just three of the 13 vendors analyzed whose target market is exclusively small and mid-size businesses. In the report, Forrester Research specifically highlights the value companies like Intermedia bring to the cloud email space: “That’s where collaboration service providers step in. They are experts at running and tailoring Exchange and other email and collaboration services for customers. Click here to read the report.

Infrastructure White Paper

Infrastructure White Paper

View White Paper

The infrastructure upon which an Exchange provider offers its services is the bedrock of their business. Simply put, it is the true test of their ability to meet or exceed your service expectations. Any evaluation of a potential provider must therefore include a thorough assessment of the infrastructure behind their service offering. The white paper highlights the distinct advantages inherent in a hosted vs. an on-premise infrastructure. The white paper offers specific questions to ask and consider in your evaluation and selection of a hosted Exchange provider’s infrastructure. Click here to view white paper "Infrastructure — The Bedrock Of Hosted Exchange".