Hosted Unified Communications

The benefits of unified communications for SMBs White Paper ›

The benefits of unified communications for SMBs White Paper

View White Paper

Unified communications is an important capability that offers a number of benefits, including:

• The ability to integrate email, voice and instant messaging into a more cohesive communications system than most organizations have available to them today.
• Faster decision making because all of the data that users and organizations need is available through any access point and users can communicate with others inside and outside their organization more easily and more quickly.
• Lower overall IT and telecommunications costs.

The benefits of unified communications are particularly important for small and midsized businesses (SMBs) for a variety of reasons. Intermedia has issued a white papaer, written by Osterman Research. You can view the white paper "The Benefits of Unified Communications for SMBs" from our site.

Small and midsize businesses answer the call to UC White Paper ›

Small and midsize businesses answer the call to UC White Paper

View White PaperIT professionals can equip their small and midsize businesses with an afordable yet powerful weapon in the ongoing battle against the onslaughts of extensive games of voicemail-tag, lengthy scheduling discussions and high-priced long-distance telephone bills. This white paper discusses UC and how it delivers efficiencies, boosts productivity, cuts costs and improves customer service.

How to Use Unified Communications to Achieve Large-Scale Capabilities Article ›

How to Use Unified Communications to Achieve Large-Scale Capabilities Article

By Jonathan McCormick, May 3, 2010

As seen on EWeek: http://www.eweek.com/c/a/Midmarket/How-to-Use-Unified-Communications-to-Achieve-LargeScale-Capabilities/

Unified communications is the integration of communication services such as e-mail, telephony, instant messaging, calendars, and directory services. Unified communications solutions that are hosted and delivered as a service can bring the capabilities of unified communications to small and midsize businesses, helping them to better compete with larger organizations. Here, Knowledge Center contributor Jonathan McCormick explains how unified communications improves employee collaboration while reducing the cost of delivering communications that are vital to the operations of small and midsize businesses.
Learn how unified communications improves employee collaboration

Small Businesses Have Created a Collaboration Crisis Article ›

Small Businesses Have Created a Collaboration Crisis Article

By Serguei Sofinski, CEO, Intermedia

As seen on ZDNet: http://news.zdnet.com/2100-9595_22-419857.html

Commentary - Small businesses today are facing a crisis of their own making. As technology has made it easy for companies of any size to distribute projects and workforces, small firms have been quick to adopt flexible work arrangements as a means to retain top talent, foster work/life balance and/or increase productivity. However, there are unwanted side effects created by this flexibility. Schedule and/or time zone differences can make it challenging to bring groups together (even virtually). Shorthand communication tapped out on mobile devices has replaced direct, verbal communication and the nuance and personality that create effective work relationships can be lost.
Continue reading article "Small Businesses Have Created a Collaboration Crisis"

Unified Communications for the SMB Case Study ›

Unified Communications for the SMB Case Study

“We’ve taken our communications from basic necessities to business class. Without a full-time IT department, I rely on Intermedia’s hosted products. With them we control our email, calendars, contacts, phones and voicemail all from Outlook – without any of the maintenance or hardware expenses that bigger companies pay for these features. We’ve unified our communications including email, phone and instant messaging, all with the business-class features one needs to stay ahead in today’s environment.”
—Michael Stajer, founder/owner, JJ Buckley Fine Wines

Click here to download case study "Unified Communications for the SMB."

Unlocking The Power of UC for the SMB Article ›

Unlocking The Power of UC for the SMB Article

By Jonathan McCormick, COO, Intermedia

Larger enterprises are increasingly adopting unified communications (UC). Many small and mid-size businesses (SMBs) are wondering whether the approach can help maximize their potential and aid in competition with larger organizations, yet are often unclear about the direct benefits and components of UC.
Continue reading article "Unlocking The Power of UC for the SMB"

Small Business Worker Smartphone Use: iPhone Versus Android Article ›

Small Business Worker Smartphone Use: iPhone Versus Android Article

The data below compares the use of ActiveSync devices in Intermedia’s customer base. ActiveSync is the syncing protocol that iPhone, Android and Windows 7 smartphones use to sync email and other information with Microsoft Exchange. No specific user or account action/email was reviewed by Intermedia in determining these statistics. Intermedia supports email, contact and calendar syncing on the full breadth of smartphones, including iPhone, Android, BlackBerry and Windows 7 phones.

Source: www.intermedia.net

Continue reading article "Small Business Worker Smartphone Use: iPhone Versus Android "

Vacation (In)accessibility Tips Article ›

Vacation (In)accessibility Tips Article

By now you’ve probably booked your annual summer vacation in the tropics. Come July, you’ll likely be lounging by the pool, catching a golden tan, and…looking for the nearest Wi-Fi hotspot? It’s safe to say that uninterrupted vacations are a thing of the past. However, if you don’t want to be bombarded on your rare time of leisure, here are some tips to get off the hook without leaving your boss high and dry.

Continue reading article "Vacation (In)accessibility Tips"

Intermedia Survey Finds the Traditional Vacation Doesn’t Exist Anymore Article ›

Intermedia Survey Finds the Traditional Vacation Doesn’t Exist Anymore Article

Most US workers will not “unplug” from the office during their vacation this summer, according to the Intermedia Business Communications survey, conducted by Harris Interactive on behalf of Intermedia. Continue reading to see the info graphics representing the survey findings.

Click here to read tips on communicating while on vacation

Continue reading article "Intermedia Survey Finds the Traditional Vacation Doesn’t Exist Anymore'

Intermedia Survey Finds 81% Say Taking Conference Calls in Public Is Inappropriate Article ›

Intermedia Survey Finds 81% Say Taking Conference Calls in Public Is Inappropriate Article

The lazy days of summer don’t mean lethargic business communications etiquette according to Intermedia’s business communications survey, conducted by Harris Interactive on behalf of Intermedia. The below info graphic represents the findings of the survey which reviewed the appropriateness level of various communications situations.
Continue reading article "Intermedia Survey Finds 81% Say Taking Conference Calls in Public Is Inappropriate"

Computer Beats out Smartphone and Tablet as #1 Device Business People Can’t Live Without, Says Intermedia Survey Article ›

Computer Beats out Smartphone and Tablet as #1 Device Business People Can’t Live Without, Says Intermedia Survey Article

The computer is still king, beating out smartphones, tablets and TVs as the number one device business people cannot live without. The findings are from a recent survey by Intermedia.
Continue reading article "Computer Beats out Smartphone and Tablet as #1 Device Business People Can’t Live Without, Says Intermedia Survey"

Make sure your email isn't lost in the shuffle Article ›

Make sure your email isn't lost in the shuffle Article

Intermedia recently measured overall network traffic of their 400,000 premium hosted Exchange users and found what the lowest traffic and highest traffic days of the work week are. Find out here.
Continue reading "Make sure your email isn't lost in the shuffle"