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Hosted Exchange Buyer's Guide

20 Questions to Ask Your Vendor

Email lies at the heart of a business’ ability to communicate and to interact with everyone from employees and suppliers to clients and prospects. Yet supporting an on-premise email solution absorbs much of a business’ IT dollars.

In addition to buying the software, you must expend resources on maintenance, implementation, upgrades, licensing, support and archiving. Downtime - whether scheduled or due to failure or disaster - costs money, disrupts business operations and creates customer dissatisfaction, especially in a world where the vast majority of users check their emails from home, from on the road and after-hours.

Although many decision-makers claim on-premise Exchange implementations are less expensive to deploy and operate than hosted Exchange, the opposite is often true. Once you decide to use a hosted Exchange solution, it’s time to research the many providers that will vie for your business.

Like any relationship, you want a true and trustworthy partner with a history of success, of profitability and of adherence to its Service Level Agreements - but that is only the beginning. This Guide will help you evaluate the vendors you are considering for your hosted Exchange implementation, and share the top 20 questions to ask.

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