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Support Center
Intermedia’s support team is happy to help you with any problems or questions you have regarding your hosted services account. There are multiple options for reporting support issues, and they all begin with HostPilot™, your administrative control panel!
Need to report a technical support issue?
If you have a technical support issue with your account, please follow the steps below to get help from our support team.
- First, log into your account here: HostPilot log-in.
- Next, navigate to the ‘Technical Support’ page.
- From there, you can view various support options, or you can visit the Customer Portal where you can log a support case 24 hours a day, 7 days a week.
Upgrade your support package
If you are on a 25 or less mailbox package plan, your account includes our standard support option. Our standard support customers can upgrade at any time to a premium support package, which includes the following:
- Round-the-clock smart phone support, every day of the year
- Round-the-clock email support, with a guaranteed email response time of just two business hours, regardless of what time you send in your question
- To upgrade to premium support there is for a one-time fee of $150 per company, plus $2 per mailbox per month.