You can trust our cloud to securely underpin your business.
Our cloud is so responsive, you’d swear the datacenter is next door.
Latency. To minimize the physical distance data must travel, we connect our datacenters directly to the Internet via multiple T1 Internet providers. We also let you select the datacenter locations closest to your users. Intermedia is the only major email cloud provider that offers this choice1.
Processing capabilities. We keep our cloud at the peak in countless ways, from reserving resources like physical memory to deploying best-of-breed hardware to ensuring that our physical storage arrays do not mix workloads—and much more.
Infrastructure visibility. We monitor our infrastructure using industry-standard and proprietary monitoring tools. We also rely on real external transaction monitoring from the recognized Internet performance authority, Keynote.
Our cloud is purpose-built to guarantee 99.999% uptime for most services.
Architecture. Our engineers devised an original architecture that we named the Four Quadrant Design. With each quadrant built on its own dedicated hardware and its own VMware cluster, infrastructure failures are isolated—and easily rectified.
Datacenters. Each of our SSAE 16 Type II-audited datacenters possesses verified levels of physical security, redundant electrical and cooling infrastructure, and redundant power supply units in the unlikely event of a power feed failure.
Providers. We’ve chosen multiple Tier 1 Internet providers—including Level 3, Verizon and Sprint—to guarantee availability and give us capabilities to route traffic around any provider backbone issues that may arise.
Learn more about our performance and availability.
Read our infrastructure white paper, “Not All Clouds Are Created Equal.”
1 Research conducted on August 13, 2012. Providers include Microsoft Office 365, Google Apps, Rackspace Hosted Exchange, SherWeb, Hosted Exchange, Apptix Hosted Exchange and 123together Hosted Exchange.
Our annual SOC 2 Type II audit attests to our gold standards for security.
Data integrity and security standards. Intermedia maintains at least three copies of your data. We implement security controls, processes and technologies that far exceed what most businesses could reasonably build on their own.
Third-party audits. We maintain ongoing PCI and SOC 2 Type II compliance. We’re happy to share a full report, subject to our non-disclosure agreement.
Dedicated security team. Intermedia employs a team of dedicated and certified information security experts.
Network security. Our networks are protected in a number of critical ways, from commercial-grade edge routers that resist IP-based network attacks to custom-built intrusion detection systems.
System security. All of our systems are configured using hardened baselines. Our dedicated security team performs regular penetration tests against all our services.
Learn about our 14 pillars of data protection.
Read our white paper and checklist, “A Guide to Security and Privacy in a Hosted Exchange Environment.”
You can manage and use your cloud any way you want.
Our admin tools streamline IT management — and offer granular configurability.
Centralization. All Intermedia services are managed using our HostPilot Control Panel, eliminating the need to log into multiple systems or to replicate changes across multiple apps.
Granular control. Intermedia gives you on-premise levels of control. Examples include console access to Cloud Server, the ability to set permissions to delegate administrative functions, and many others.
Reporting. HostPilot offers detailed reports of your account’s activity, extending as far as a catalog of every transaction.
From integration to centralization, we make things easy for users AND administrators.
Reduced complexity. We manage all the hardware and software that power your IT infrastructure on your behalf. And management tools like HostPilot and My Services simplify those tasks that remain.
Automation. Intermedia offers tools for automating time-consuming IT tasks such as keeping your Active Directory in sync or deploying new software and services to users.
End-user empowerment. Our “My Services” user portal makes it easy for users to find, request, and adopt new Intermedia services, as well as to perform common settings-related tasks without help from IT.
See how HostPilot blends control and reliability.
Discover the power of centralized management for all your cloud services.
You can both utilize and manage your cloud on any device.
ActiveSync. ActiveSync provides mobile access to email, contacts, and calendars while syncing any changes across each device. Admins can even use ActiveSync to wipe devices, if necessary. ActiveSync comes standard with every Intermedia account.
Mobile device management. HostPilot allows you to set security and message management policies for all your mobile devices with one integrated view.
Outlook Web App. OWA offers the complete Exchange experience in your browser—including access to calendars, contacts and Lync chat.
You can add or remove users or services whenever your business needs change.
Intermedia offers you the scalability you as your business grows and changes. It’s ideal for every stage of business growth:
- Smaller companies can operate professionally without committing capital or human resources.
- Growing companies can rapidly bring on new people and services without incurring high growth costs.
- Established companies can receive the security, credibility, compliance and trust needed to cooperate and/or compete with the world’s biggest enterprises.
You can rely on us 24/7 to assure ease of doing business.
At no cost, your existing users and data will be migrated into your cloud.
Migration is free. Other providers expect you to migrate yourself or pay extra for a 3rd-party migration consultant. But with Intermedia, we migrate your data for you—free.
Superior expertise. Our Cloud Concierge team has developed proprietary tools and rigorous processes that enable us to manage the risk and complexity of migration. Our tier-2 MCITP-certified technicians are available 24/7 in case you have any questions.
Full control. You make the decisions over both the process and the end-user experience. You can even choose the cutover date. Once your migration is complete, your account will be provisioned immediately.
We provision your cloud environment to match your specific requirements.
Proactive processes. Our Cloud Concierge™ team and our sales team consult proactively to ensure that we’re ready to deliver your cloud environment the moment you decide to make your move.
Single point of contact. To ensure a smooth onboarding process, you’ll be assigned a single point of contact from our Cloud Concierge team.
Custom plans. Our Cloud Concierge team works to fully document your current environment and incorporate this knowledge into a custom-built data and user migration plan with clear timelines. We value your data as highly as you do.
Considering a cloud migration? Ask the right questions.
Use this 24-point migration checklist to evaluate potential cloud providers.
We answer questions or fix problems—24 hours a day, every day.
24/7 answers. We answer phone calls within 60 seconds and emails within an hour. Your account history is available to our entire team to ensure every one of us has the context to solve your problems. And DIY support is always available in our Knowledge Base.
Quality-centric. We evaluate our support team members on customer satisfaction; their only performance incentive is to solve your problems. We also survey you every six months—and your feedback reaches the highest levels of our company.
No outsourcing. Unlike many providers, every Intermedia support team member is a direct employee, including at our overnight support office in St. Petersburg, Russia.
We help you derive ever-increasing value from your cloud.
Ongoing enhancements. We’ve been first to market with all key new releases of Microsoft Exchange, including Exchange, Lync and SharePoint 2013. And we'll continue this trend far into the future.
Strategic insights. We can share knowledge of industry and vertical trends to help you make decisions about how you use technology. And we can work with you to ensure that you’re using our services to their fullest potential and at the most appropriate price-point.
Driving efficiency. Within our suite of services are multiple platforms and versions. We'll help you identify the right time to migrate to newer platforms, for example, or shift to a more cost-effective plan.
Every plan is worry-free
Every one of Intermedia’s Office in the Cloud bundles meets a specific
business need. But all of them deliver a worry-free experience.
At a glance
- Business hours phone support
- 24/7/365 phone support
- 24/7/365 phone support
- 24/7/365 phone support
- Lync Click-to-Call
- Hosted PBX Phone system
Every Plan Includes...
- Worry-free support: Free onboarding (setup AND migration) from our Cloud Concierge team • 24/7 email support • Phone support with <60 second hold times • Regular behind-the-scenes upgrades and enhancements • Strategic insights and personalized advice from our Account Managers
- Worry-free empowerment: Centralized management of all services in our HostPilot Control Panel • Mobile HostPilot app • My Services user portal • Online Knowledge Base
- Worry-free reliability: 99.999% SLA on most services
- Protection for your data: VirusStopper • SpamStopper • Daily account-level backups • Mail retention policy management
- Mobility-enhancing features: Outlook Web App • ActiveSync • Remote mobile device management
- Tools for users productivity features: Single Sign-On • User storage • PC Backup • Outlook Backup • Conference Calling with 500 free minutes per user for the first month