Our teams are comprised of extraordinary individuals who work together, support each other and take ownership of results. We succeed because we align our goals with each other, our partners, our customers and even our customer's customers.
Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for. We are a 900+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications. We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support.
Intermedia is a channel-first company. 6,500 active partners across the US rely on us for greater reliability and productivity to grow their businesses. As we help our extensive partner network to reap success, Intermedia’s business grows, too. That’s the opportunity Intermedia presents today. We’re taking on the world’s biggest tech companies in a battle for the multi-billion-dollar business communication and productivity industry.
Are you ready to make your mark?
About the Role:
We are seeking a dynamic leader to join our fast paced, extremely customer centric group and to serve as the lead strategist of our systems, tools and projects. If you have a combination of deep CRM knowledge, project management expertise and excellent problem solving skills, then this is the role for you. You will partner closely with our Onboarding, Billing, Call Center, Technical Support, Training and Strategic Customer Service Management groups to bring constant and continuous improvements. You will also craft innovative, data-driven, customer-centric strategy with deep knowledge of variety of Client Services functions and will be responsible for analytic functions such as work force management, support tools and services and will be required to roll up their sleeves and find deep rooted problems.
What you will be responsible for:
You will leverage your consultative and analytic expertise to provide direction for an end-to-end analytics development process – from implementation and data-gathering, through to the coordination and harmonization of insights in order to continually optimize a best-in-class Client Services Organization. The successful candidate will have project managed CRM implementation like SalesForce , ZenDesk or Oracle Cloud Services. This highly visible, hands-on role is responsible for managing and harmonizing multiple analytics work streams across multiple teams. The ideal candidate will have not only hands-on experience analyzing large-scale data sets, but also, demonstrated experience in translating data analysis into strategies that have transformed Client Services and ultimately business outcomes that increases overall customer satisfaction.
What you bring to the role: