QA Engineer

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Our teams are comprised of extraordinary individuals who work together, support each other and take ownership of results. We succeed because we align our goals with each other, our partners, our customers and even our customer's customers.

About Intermedia

Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for. We are a 900+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications. We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support.

Intermedia is a channel-first company. 6,500 active partners across the US rely on us for greater reliability and productivity to grow their businesses. As we help our extensive partner network to reap success, Intermedia’s business grows, too. That’s the opportunity Intermedia presents today. We’re taking on the world’s biggest tech companies in a battle for the multi-billion-dollar business communication and productivity industry.

Are you ready to make your mark?

About the Role:

Be a key member of the team responsible for quality assurance and delivery of Intermedia’s Voice Services products (VoIP-based digital phone service, SIP trunking, virtual auto attendants, call queuing, voice and fax mail, conferencing, and more). As a Quality Assurance (QA) Engineer, you will design, maintain, and execute a variety of test strategies to verify integrity and functionality of all software iterations prior to deployment into a production environment.

You will have the opportunity to:

  • Collaborate with Development, Engineering, and Product groups to define and understand the Voice team’s quality assurance needs
  • Implement and operate tools used to build, deploy and release Intermedia’s Voice software
  • Analyze product design and requirements specifications and translate them into a detailed, methodical test strategy
  • Work with DEV and Atlas Support teams to support escalated Voice customer issues
  • Utilize black/white/gray-box techniques to ensure quality and functionality of Voice systems and software
  • Install, configure, and debug software in a Linux environment
  • Manage and maintain multiple concurrent projects with minimal guidance
  • Document, report, and track software defects using Atlassian’s Jira software
  • Utilize black/white/gray-box techniques to ensure quality and functionality of Voice systems and software
  • Research, document, and share technical details and processes with teams world-wide

What you bring to the role:

  • BA/BS in Computer Science, Information Technology, or equivalent combination of education and experience
  • Demonstrated understanding of the complete software development lifecycle process
  • Hands-on experience testing in Linux, Unix, Windows, and MacOS environments
  • Excellent communication, collaboration, reporting, analytical, and problem-solving skills
  • Ability to triage issues on-the-fly, react well to changes, and multi-task on multiple products and projects.
  • Telco/VoIP experience
  • Familiarity with SIP protocol
  • Exceptional communication and people skills with the ability to build and maintain trusted relationships
  • The ability and drive to deliver high quality results with a strong attention to detail
  • Proven ability to juggle multiple priorities and problem solving skills to support a fast paced environment
  • Flexible with the ability to multi-task, efficient, timely and reliable

Bonus if you have:

  • Experience with API testing
  • Demonstrated proficiency with SQL and relational databases
  • Experience working on a DEV/OPS team

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