Sales Support Specialist

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Intermedia is a leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), business cloud email and productivity applications provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to businesses and the partners that serve them. More than 125,000 business customers and 6,600 active partners rely on Intermedia’s tightly integrated suite of cloud applications that are managed through one intuitive point of control and are backed by 99.999% uptime SLAs and J.D. Power-certified 24/7 technical support. Solutions include the all-in-one cloud communications and collaboration platform Intermedia UniteTM, Intermedia Contact Center, web and video conferencing, file sharing & backup, business email, security, archiving, and more.  

Are you ready to make your mark?  

About the role:  

Our Sales Specialists are key to extending our “Worry Free Experience” to our Intermedia Hosted Voice sales partners. As part of our Sales Team, Specialists assure accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful specialists who demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.  

  Specific Responsibilities:   

  • Track the progress of sales opportunities, provide quotes, fulfill orders, and follow up.  
  • Answer calls and email requests from internal sales groups and external channel partners.  
  • Create and submit quotes for Intermedia Cloud Voice product lines.  
  • Review orders online and confirm with channel partner prior to order entry.  
  • Initiate follow up on VOIP testing and procedures prior to installation.   

Required Skills:   

  • Previous experience as a coordinator, customer success, project management, or sales support  
  • Experience working within an inbound call queue  
  • Tech savvy, preferably with telecom or SaaS industry experience.  
  • Experience and/or familiarity with or other CRM tools  
  • Well organized with the ability to multi-task  
  • Detail oriented  
  • Self-starter; requiring little direct supervision  
  • Excellent written and oral communications skills  
  • Ability to successfully interact and build trust with the channel partners and customers  
  • Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features  
  • Must be a team player   

Years of Experience & Educational requirements:   

College degree preferred.  

Minimum 3 years in customer support, project management, and/or sales roles.   


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