Our teams are comprised of extraordinary individuals who work together, support each other and take ownership of results. We succeed because we align our goals with each other, our partners, our customers and even our customer's customers.
Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for. We are a 1000+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications. We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support.
About the Role:
The Client Services Training Director will be responsible for leading Intermedia’s Learning path programs across our global Client Services organization. This key, highly visible position will work on expanding Intermedia’s learning platform, Intermedia University, with channel rich content for our Partners and Support teams. Additionally, this position is tasked to establish a Client Services Center of Excellence for our overall training program and will be responsible for developing and extending training programs for Intermedia’s new and current products and services. This individual will work cross functionally to ensure comprehensive training solutions partnering with our Support, Contact Centers, Quality, Partner Program Management, Onboarding and Sales learning teams.
This role will primarily leverage your training expertise to provide steerage for an end-to-end training process and will continually work on creating best-in-class training programs. The successful candidate will have managed large scale, multi-channel programs. The ideal candidate will have hands-on experience that have transformed training programs and ultimately business outcomes that increases overall partner & customer satisfaction.
The Client Services Training Director will be a dynamic, experienced individual with a track record of success in learning & development function in Saas/Cloud based services/Telco etc. She/he must have the proven ability to understand cloud based communication products, effectively manage complex projects, influence stakeholders, effectively network across the organization and communicate within a fast moving and dynamic environment.
If you are seeking a career role that encourages you to think outside the box and fosters growth and opportunities with a company that recognizes individual and collaborative project achievements, then look no further.
What you will be doing:
What you will bring to the role: