Provisioning Specialist

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Description

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About The Role:

The Provisioning Specialist is responsible for all aspects of order management for a high volume of work orders where accuracy and proactive issue handling are essential.  Orders may be complex, frequently changing, and require strong project management skills and good business judgement to independently determine best handling.  Tasks per order include quality assurance checks, submitting, tracking, apprising internally and externally of status and issues, resolving problems, and completing orders for number porting, service provisioning including billing and 911 information, and number inventory management. Depending on level and product line/channel/role assigned, the specialist may handle and complete tasks on many orders within 1-2 days, or manage an average of 100-150 orders over the course of several weeks.

Depending on specific assignments, most interaction is through written order paperwork, case management systems, and written communications (i.e., email).

What you will be doing:

  • Interacts with internal and external customers and partners to obtain necessary paperwork, advise on order status, determine compliance with business rules and industry practices, work through issues, and schedule and coordinate number porting and services changes
  • Performs QA and order review to determine best ways to submit porting orders in carriers systems
  • Submits and manage orders from start to finish, completing ports as quickly as possible and per customer’s expectations
  • Handles change orders, requests and rejects.
  • Provides a quality customer service experience, with timely updates and order completion

What you will bring to the role:

  • Associate’s Degree or higher plus 2-4 years of porting/provisioning experience
  • Process and detail- oriented to reliably progress number port orders to successfully completion on a timely and accurate basis and in accordance with product line SLAs and industry norms
  • Highly productive and efficient in handling a large number of tasks and requests on a daily basis
  • Detail-oriented to accurately audit, submit and update number port and inventory orders
  • Proactive project management of  number port and translation/inventory submissions with Carriers
  • Ability to think independently, determining the best path forward for each order with minimal supervision
  • Demonstrated ability to prioritize and meet deadlines
  • Good customer interaction and sales support skills (oral and written)
  • Good judgment, follow-up, and relationship building with carriers

Desired Skills:

  • Experience with Intermedia internal and customer-facing tools and processes
  • Experience in telecom, carrier provisioning/porting a plus
  • Demonstrated work experience in an industry and position (s) where above was required

 

 

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Current Intermedians Future Intermedians