Customer Billing Representative

Current Intermedian's Future Intermedian's

Description

Are you looking for a place where you can utilize your superior customer service savvy and skills? And a place where you can allow your experience to shine? If so, we are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner. The ideal candidate will be a team player that has the ability to learn quickly, maintain a positive attitude and demeanor, and be able to adapt to our always evolving environment

About Intermedia​

Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category?  Intermedia can offer just the challenge you are looking for.  We are a 900-employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications.  We’re here to win in the $30B UCaaS market and this is the right moment for you to help write the next chapter in Intermedia’s success story.  What’s more, our product roadmap offers even more game-changing innovations than what got us to our strong position today.  We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support. 

Are you ready to make your mark?

In this role, you will be responsible for:

  • Answer customer phone calls and email cases in a timely manner, in-line with company and department goals
  • Document each customer interaction in our ticketing database
  • Understands and explain billing processes and procedures
  • Work directly with the customer service team and collaborate with the Technical Support staff, Sales, and members of other departments to ensure a positive customer experience
  • Verify authorization to release information about accounts
  • Place credits, refunds, charges on accounts

What you will bring to the role:

  • 3+ years of experience in a customer service setting, with prior billing and prior call center experience a plus
  • Proven experience using Microsoft Office Suite, able to type 40+ wpm and working experience with data entry
  • Ability to work cross-functionally, manage stressful situations with ease, be innately curious and drive to learn, and be hyper focused on the customer
  • Excellent communication (written and verbal) and an understanding of billing systems with basic math skills

Current Intermedian's Future Intermedian's

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