Become the Voice of Intermedia!
Are you looking for a place where you can utilize your superior customer service savvy and skills? And a place where you can allow your experience to shine? If so, we are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner.
The ideal candidate will be a team player that has the ability to learn quickly, maintain a positive attitude and demeanor, and be able to adapt to our always evolving environment
Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for. We are an 800+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications. What’s more, our product roadmap offers even more game-changing innovations than what got us to our strong position today.
We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support.
About the Role:
As the newest member of Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our VoIP services for business customer via inbound phone calls, email and outbound follow-up.
What you will be doing:
What you bring to the Role: