Customer Billing Representative

Current Intermedian's Future Intermedian's

Description

Become the Voice of Intermedia!


Are you looking for a place where you can utilize your superior customer service savvy and skills? And a place where you can allow your experience to shine? If so, we are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner.

The ideal candidate will be a team player that has the ability to learn quickly, maintain a positive attitude and demeanor, and be able to adapt to our always evolving environment 

About Intermedia 
Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category?  Intermedia can offer just the challenge you are looking for.  We are an 800+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications.  What’s more, our product roadmap offers even more game-changing innovations than what got us to our strong position today. 

We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support.  

About the Role: 
As the newest member of Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our VoIP services for business customer via inbound phone calls, email and outbound follow-up.

What you will be doing: 

  • Answer customer phone calls and email cases in a timely manner, in-line with company and department goals 
  • Document each customer interaction in our ticketing database 
  • Understands and explain billing processes and procedures 
  • Work directly with the customer service team and collaborate with the Technical Support staff, Sales, and members of other departments to ensure a positive customer experience 
  • Verify authorization to release information about accounts 
  • Place credits, refunds, charges on accounts 

What you bring to the Role: 

  • Bachelor’s degree and a minimum 2 years’ experience in Customer Service, Billing or Call Center environment
  • Combination of education and equivalent work experience may be considered
  • Billing support experience is highly preferred, including in-depth research, credits & refunds 
  • Excellent data entry, proofreading, organizational, phone and communications skills
  • Ability to meet and/or exceed call center metrics (AHT, ASA, etc.) 
  • Must work well in team atmosphere and have excellent oral and written communication skills
  • Must have strong attention to detail, and the ability to deliver in a fast paced environment
  • Telecom, VoIP, Networking, or Communications experience preferred
  • Must have exceptional organizational, critical thinking and analytical skills
  • Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office and the ability to type 35wpm

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