Email phishing is the most common cybersecurity attack leading to breaches, according to the 2019 Data Breach Investigations Report from Verizon. It's pervasive and does not discriminate. Organizations, small and large, must be vigilant. And while user training and awareness are integral parts to reducing email phishing incidents, having a best-in-class email protection solution is critical.
When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.
When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.
Every business understands the importance of communication. While there are many channels in which to do this, phone systems are still the most vital. Upgrading to cloud-based phone systems can provide your company with substantial benefits.
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
Webinars are a powerful tool for connecting with your audience. They offer a platform for sharing ideas, driving discussions, and facilitating audience education. They are also an effective sales tool. According to InsideSales.com, 73 percent of marketing and sales leaders say webinars are one of the best lead generation tools. But, in order to hold your participants’ attention for the full duration, integrating live Q&As into your webinar is key.
The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Now, it’s likely that most of your workforce must be mobile. That’s due to not only the shift to required remote work but also because work doesn’t happen between 8 and 5 anymore. Further, employees use their mobile devices very often to communicate and collaborate.
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
Drastically increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business. How your organization responds to this new way of collaborating and communicating will determine its future level of success, both directly after the coronavirus and in the long term.
For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.
Embracing remote work has been a love-hate relationship for many small and medium-sized business (SMB) owners. With new technology allowing workers to work from wherever and whenever more than ever before, employers have had to balance this reality against having the peace of mind that frequently comes from being in the same physical space as your employees. As owners try and adapt to this new tech reality, more and more companies have been adopting a hybrid approach—offering the option for some remote work but not fully committing.
Webinars are golden opportunities for sharing knowledge and connecting with your audience. They’ve become a vital marketing tool that transforms interested leads into customers. They provide an interactive way to present information and get real-time feedback through live attendee chat. However, it can be a huge task to manage chat during your webinar. You want to engage your attendees and encourage their questions and comments, but you have to keep it under control, ensuring the conversation stays on track.
The new normal has settled in on the business world. To accommodate for the current environment and public health emergency, workers have shifted to work from home mode. This significant change will forever impact the way people work as companies realize that remote work is productive, cost-effective, and efficient.
Here at Intermedia AnyMeeting, we’re dedicated to providing users with a safe and secure video conferencing experience from their office, home, and anywhere in between. Read this blog to learn how to keep your meetings secure.
Remote work has been embraced by many sales departments, as these roles are typically on the go. Now that travel has come to a halt, you may be concerned about how you’re going to maintain client relationships as a salesperson working remotely. Transitioning to a remote sales force can certainly have its challenges. With the right strategy, tools, and technology, you can ensure that you are cultivating connections and continuing to close deals.
Whether you’ve been working remotely for years or are transitioning, virtual meetings can encourage better engagement and collaboration. Being in the same room with someone doesn’t necessarily mean you’ll have a fruitful meeting. In fact, there are lots of stats and data that support the idea that video conferencing is more productive than in-person meetings.
Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.
In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.
The new paradigm isn’t coming – it’s already here. Across North America, caller volume to hospitals, clinics, and health services lines is spiking to record highs. The influx exceeds most estimates, often overwhelming available resources and causing long wait times, unanswered calls, and frustrated patients.
If you want to keep your conference call from being the epitome of a meme, then you need to reinvent the way you think about virtual meetings. Online meetings can be interactive and effective with the right technology and strategy. If you want to keep remote meetings engaging and on track, then use these 10 valuable tips.
Working remotely doesn’t mean you have to be isolated. That is what’s so great about video conferencing platforms. Face to face communication is now possible without being in the same place. The same connection can be created even if you’re thousands of miles away. While it’s very easy to set up in theory, you always want to look your best and a little prework is needed to do so.
With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.
With an unprecedented number of businesses encouraging or mandating personnel to work from home, both business leaders and employees are suddenly faced with the challenge of operating effectively as a distributed workforce. Suddenly there are a lot of questions about what it takes to support remote employees.
Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.
Intermedia Cloud Contact Center helps your business stand out amongst the competition where it matters most – #CX.… https://t.co/p9ETWc96V1
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So many businesses have had to adapt and reinvent the way they serve their clients. Red Promotions was no different… https://t.co/6froJoYbME
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If a business wants to improve contact center agent efficiency, @TechTarget says it must create a good work environ… https://t.co/WQIAtvvEGg
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