Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.
Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.
Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.
An engaged employee is also a productive and motivated employee. We’ve known this since the term became another buzzword and listicles began popping up around the web, espousing all the benefits available from developing an employee engagement program for your company. While this still holds, the methodology and strategy will require a revision to ensure you can keep employee engagement levels similar to pre-pandemic levels.
About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.
Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
Effective time management is a significant challenge for most remote workers. But it doesn’t have to be. Discussed herein are realistic time management tips that’ll turn you into a telecommuting pro within no time.
With all workers moving to remote, Mr. Osburn said the transition was rather easy. “I didn’t have to do much as the IT manager. Everything we’ve built with infrastructure and the Intermedia platform was ready to go. Really, it was just another day at the office,” he commented.
The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award.
Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.
Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.
Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.
When the pandemic suddenly threw the world into a place of uncertainty and unknowns, many organizations and institutions had to take immediate action to maintain a critical semblance of “business as usual.” For the court system, this meant coming up with alternative ways to keep the judicial process moving forward while at the same time keeping all those involved safe. For many, including the Eighth Judicial District of Georgia, the solution was virtual courtrooms.
For IT leaders, establishing robust communications and collaboration infrastructure is a priority to maintain operational continuity, stay responsive to customer needs, and facilitate employee productivity from wherever they happen to be working. For the many organizations that work in heavily regulated industries, the need for secure tools that maintained regulatory compliance is especially important.
Sports deliver more than just action to fans, they symbolize so much for the community and culture. Being a fan offers a deep feeling of belonging and devotion, so when the sports season comes to an abrupt halt, fans are impacted along with the players.
Intermedia has recently released some important new security features and enhancements to the Email Protection services we provide with Exchange and Office 365 email.
How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?
Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.
Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
When your audience is engaged, you know your webinar was a success. One of the best ways to boost engagement is to make your webinar interactive with the use of real-time polls. Webinar polls encourage dynamic participation. You can also leverage them to learn more about your audience. Which, in turn, can help you create better webinars.
“The world of work cannot and should not look the same after this crisis.” That’s what the Secretary-General of the United Nations said recently. We all know the first chapter. When COVID-19 arrived, the business world had to pivot instantly and adopt remote working models to protect employees from risk of infection and to comply with shelter in place mandates. With the world starting to re-open, what happens now?
Email was once hailed as the top form of business communications. Only a couple of years ago, business professionals averaged 6.3 hours a day sending and receiving email messages. Today, however, a new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency.
Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.
Communication is one of the most important aspects of any company’s operations. Often, communication tools are not fully integrated, creating challenges for your team. By leveraging cloud communications, you can assure greater mobility and accessibility.
Of all the tools from the Intermedia bundle, Stranded Oil noted that SecuriSync, Intermedia’s file sharing and back… https://t.co/ONndNVgWBA
Today
Here's a ⏱️saving tip from us to you: Use #productivity apps to keep yourself accountable. https://t.co/Gut5PU2oHt https://t.co/BjVM0fJlK9
November 27th, 2020
Passing along a helpful #cybersecurity tip from @TechRepublic: Your password is like your toothbrush—don't share it… https://t.co/cGqNcNbrmt
November 27th, 2020
