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Case studies, Intermedia Unite, Mobility, On-premises environments, Voice and Unified Communications

Stranded Oil Leverages Intermedia’s Communications and Collaboration Tools to Help Deploy a “Pajama Work Model,” and Save $100K Annually Along the Way

Posted on October 22, 2020

With all workers moving to remote, Mr. Osburn said the transition was rather easy. “I didn’t have to do much as the IT manager. Everything we’ve built with infrastructure and the Intermedia platform was ready to go. Really, it was just another day at the office,” he commented.

Intermedia Unite

Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner – rating is top among UCaaS providers

Posted on October 15, 2020

The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award.
Intermedia news, Voice and Unified Communications

Integrated Unified Communications: Why It’s a Smart, Cost-Effective Move

Posted on October 9, 2020

Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.

Compliance, Security, Security and Compliance, Voice and Unified Communications

FBI warns about new attacks targeting new hires and remote workers

Posted on October 5, 2020

Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.
Contact Center, The Cloud

Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Posted on October 1, 2020

Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.
Exchange Email, SecuriSync Backup and File Sharing

Georgia’s Eighth Judicial District Uses Technology to Keep Courts in (Virtual) Session

Posted on September 24, 2020

When the pandemic suddenly threw the world into a place of uncertainty and unknowns, many organizations and institutions had to take immediate action to maintain a critical semblance of “business as usual.” For the court system, this meant coming up with alternative ways to keep the judicial process moving forward while at the same time keeping all those involved safe. For many, including the Eighth Judicial District of Georgia, the solution was virtual courtrooms.
Intermedia news, Intermedia Unite

Workers Compensation Management Company Embraces Secure Collaboration to Bridge the Remote Divide

Posted on September 17, 2020

For IT leaders, establishing robust communications and collaboration infrastructure is a priority to maintain operational continuity, stay responsive to customer needs, and facilitate employee productivity from wherever they happen to be working. For the many organizations that work in heavily regulated industries, the need for secure tools that maintained regulatory compliance is especially important.

AnyMeeting

San Jose Earthquakes Leverage Video Conferencing Technology to Connect Team Members, Staff, and Fans

Posted on September 9, 2020

Sports deliver more than just action to fans, they symbolize so much for the community and culture. Being a fan offers a deep feeling of belonging and devotion, so when the sports season comes to an abrupt halt, fans are impacted along with the players.
Exchange Email, Intermedia news

Email Protection and Security Adds New Capabilities to Protect Clients from Compromised Mailboxes and Credentials

Posted on September 9, 2020

Intermedia has recently released some important new security features and enhancements to the Email Protection services we provide with Exchange and Office 365 email.
AnyMeeting, Case studies, Cloud best practices, Intermedia Unite, Mobility, On-premises environments, The Cloud, Voice and Unified Communications

Timing Was Everything for This Manufacturer Deemed Essential During COVID-19

Posted on August 20, 2020

How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?

Cloud best practices, Compliance, Encrypted Email, Exchange Email, Intermedia Email Protection, Security

Are Your Emails HIPAA Compliant?

Posted on August 19, 2020

Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.
Case studies, Cloud best practices, Contact Center

Nonprofit Credit Counseling Service Switches to a Hosted Contact Center Solution to Better Support Its Clients

Posted on July 22, 2020

Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
AnyMeeting, Intermedia Unite

Do Polls in Webinars Increase Engagement?

Posted on July 9, 2020

When your audience is engaged, you know your webinar was a success. One of the best ways to boost engagement is to make your webinar interactive with the use of real-time polls. Webinar polls encourage dynamic participation. You can also leverage them to learn more about your audience. Which, in turn, can help you create better webinars.
Intermedia news

Sustaining Business in an Uncertain World

Posted on July 8, 2020

“The world of work cannot and should not look the same after this crisis.” That’s what the Secretary-General of the United Nations said recently. We all know the first chapter. When COVID-19 arrived, the business world had to pivot instantly and adopt remote working models to protect employees from risk of infection and to comply with shelter in place mandates. With the world starting to re-open, what happens now?
AnyMeeting, The Cloud

Video Conferencing Is the New Email

Posted on June 16, 2020

Email was once hailed as the top form of business communications. Only a couple of years ago, business professionals averaged 6.3 hours a day sending and receiving email messages. Today, however, a new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency.

AnyMeeting, Intermedia news, The Cloud, Voice and Unified Communications

The Power of Radio and Kindness Funds 5 Million Meals for Feeding America

Posted on June 11, 2020

Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.
Cloud best practices, Voice and Unified Communications

What Is Cloud Communications?

Posted on June 10, 2020

Communication is one of the most important aspects of any company’s operations. Often, communication tools are not fully integrated, creating challenges for your team. By leveraging cloud communications, you can assure greater mobility and accessibility.

Exchange Email, Security

Email Phishing: Protecting Your Organization

Posted on June 3, 2020

Email phishing is the most common cybersecurity attack leading to breaches, according to the 2019 Data Breach Investigations Report from Verizon. It’s pervasive and does not discriminate. Organizations, small and large, must be vigilant. And while user training and awareness are integral parts to reducing email phishing incidents, having a best-in-class email protection solution is critical.
Mobility, The Cloud

How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt

Posted on June 1, 2020

When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.
Mobility, The Cloud

How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

Posted on June 1, 2020

When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.

Intermedia Unite, The Cloud, Voice and Unified Communications

Switch to Cloud-Based Phone Systems and Reap These Benefits

Posted on May 28, 2020

Every business understands the importance of communication. While there are many channels in which to do this, phone systems are still the most vital. Upgrading to cloud-based phone systems can provide your company with substantial benefits.
Contact Center

Tracking Contact Center Performance Without Missing a Beat: How to Monitor KPIs When the Team is Working Remote

Posted on May 26, 2020

Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.

AnyMeeting

Integrate Live Q&As into Your Webinar

Posted on May 21, 2020

Webinars are a powerful tool for connecting with your audience. They offer a platform for sharing ideas, driving discussions, and facilitating audience education. They are also an effective sales tool. According to InsideSales.com, 73 percent of marketing and sales leaders say webinars are one of the best lead generation tools. But, in order to hold your participants’ attention for the full duration, integrating live Q&As into your webinar is key.
Intermedia Unite, Mobility

How UCaaS Enables Greater Employee Mobility

Posted on May 20, 2020

The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Now, it’s likely that most of your workforce must be mobile. That’s due to not only the shift to required remote work but also because work doesn’t happen between 8 and 5 anymore. Further, employees use their mobile devices very often to communicate and collaborate.
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Intermedia news, News and announcements, Partner Program, Services

Intermedia Announces New Partner Program Incentives

Intermedia news

ZDNet finds Intermedia's file backup & sharing solution one of the most innovative tools for keeping businesses secure

Cloud best practices, On-premises environments, The Cloud, Voice: Cloud PBX

VoIP Game Changer: 5 must-haves for seamless adoption

Describing our services, Email Archiving, Exchange Email, News and announcements, On-premises environments, Security

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About Intermedia

Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control and is backed by a 99.999% uptime service level agreement (SLA) and J.D. Power-certified 24/7 support. Offerings include cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more.