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Workers Compensation Management Company Embraces Secure Collaboration to Bridge the Remote Divide

Posted on September 17, 2020

For IT leaders, establishing robust communications and collaboration infrastructure is a priority to maintain operational continuity, stay responsive to customer needs, and facilitate employee productivity from wherever they happen to be working. For the many organizations that work in heavily regulated industries, the need for secure tools that maintained regulatory compliance is especially important.

San Jose Earthquakes Leverage Video Conferencing Technology to Connect Team Members, Staff, and Fans

Posted on September 9, 2020

Sports deliver more than just action to fans, they symbolize so much for the community and culture. Being a fan offers a deep feeling of belonging and devotion, so when the sports season comes to an abrupt halt, fans are impacted along with the players.

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Email Protection and Security Adds New Capabilities to Protect Clients from Compromised Mailboxes and Credentials

Posted on September 9, 2020

Intermedia has recently released some important new security features and enhancements to the Email Protection services we provide with Exchange and Office 365 email.

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Timing Was Everything for This Manufacturer Deemed Essential During COVID-19

Posted on August 20, 2020

How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?

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Are Your Emails HIPAA Compliant?

Posted on August 19, 2020

Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.

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Nonprofit Credit Counseling Service Switches to a Hosted Contact Center Solution to Better Support Its Clients

Posted on July 22, 2020

Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.

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Do Polls in Webinars Increase Engagement?

Posted on July 9, 2020

When your audience is engaged, you know your webinar was a success. One of the best ways to boost engagement is to make your webinar interactive with the use of real-time polls. Webinar polls encourage dynamic participation. You can also leverage them to learn more about your audience. Which, in turn, can help you create better webinars.

Sustaining Business in an Uncertain World

Posted on July 8, 2020

“The world of work cannot and should not look the same after this crisis.” That’s what the Secretary-General of the United Nations said recently. We all know the first chapter. When COVID-19 arrived, the business world had to pivot instantly and adopt remote working models to protect employees from risk of infection and to comply with shelter in place mandates. With the world starting to re-open, what happens now?

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Video Conferencing Is the New Email

Posted on June 16, 2020

Email was once hailed as the top form of business communications. Only a couple of years ago, business professionals averaged 6.3 hours a day sending and receiving email messages. Today, however, a new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency.

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The Power of Radio and Kindness Funds 5 Million Meals for Feeding America

Posted on June 11, 2020

Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.

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What Is Cloud Communications?

Posted on June 10, 2020

Communication is one of the most important aspects of any company’s operations. Often, communication tools are not fully integrated, creating challenges for your team. By leveraging cloud communications, you can assure greater mobility and accessibility.

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Email Phishing: Protecting Your Organization

Posted on June 3, 2020

Email phishing is the most common cybersecurity attack leading to breaches, according to the 2019 Data Breach Investigations Report from Verizon. It’s pervasive and does not discriminate. Organizations, small and large, must be vigilant. And while user training and awareness are integral parts to reducing email phishing incidents, having a best-in-class email protection solution is critical.

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How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt

Posted on June 1, 2020

When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.

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How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

Posted on June 1, 2020

When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.

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Switch to Cloud-Based Phone Systems and Reap These Benefits

Posted on May 28, 2020

Every business understands the importance of communication. While there are many channels in which to do this, phone systems are still the most vital. Upgrading to cloud-based phone systems can provide your company with substantial benefits.

Tracking Contact Center Performance Without Missing a Beat: How to Monitor KPIs When the Team is Working Remote

Posted on May 26, 2020

Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.

Integrate Live Q&As into Your Webinar

Posted on May 21, 2020

Webinars are a powerful tool for connecting with your audience. They offer a platform for sharing ideas, driving discussions, and facilitating audience education. They are also an effective sales tool. According to InsideSales.com, 73 percent of marketing and sales leaders say webinars are one of the best lead generation tools. But, in order to hold your participants’ attention for the full duration, integrating live Q&As into your webinar is key.

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How UCaaS Enables Greater Employee Mobility

Posted on May 20, 2020

The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Now, it’s likely that most of your workforce must be mobile. That’s due to not only the shift to required remote work but also because work doesn’t happen between 8 and 5 anymore. Further, employees use their mobile devices very often to communicate and collaborate.

Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on May 19, 2020

To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?

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Preparing for the New Normal in Business

Posted on May 15, 2020

Drastically increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business. How your organization responds to this new way of collaborating and communicating will determine its future level of success, both directly after the coronavirus and in the long term.

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Your Phone is Now Your Front Door

Posted on May 13, 2020

For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.

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New Study Finds More Than Half of U.S. SMB Owners Believe Working Remotely is Here to Stay Post-Pandemic

Posted on May 12, 2020

Embracing remote work has been a love-hate relationship for many small and medium-sized business (SMB) owners. With new technology allowing workers to work from wherever and whenever more than ever before, employers have had to balance this reality against having the peace of mind that frequently comes from being in the same physical space as your employees. As owners try and adapt to this new tech reality, more and more companies have been adopting a hybrid approach—offering the option for some remote work but not fully committing.

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How to Manage Live Attendee Chat During Webinars

Posted on April 28, 2020

Webinars are golden opportunities for sharing knowledge and connecting with your audience. They’ve become a vital marketing tool that transforms interested leads into customers. They provide an interactive way to present information and get real-time feedback through live attendee chat. However, it can be a huge task to manage chat during your webinar. You want to engage your attendees and encourage their questions and comments, but you have to keep it under control, ensuring the conversation stays on track.

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Remote Work Is Here to Stay: What Lies Ahead for Businesses Tomorrow?

Posted on April 14, 2020

The new normal has settled in on the business world. To accommodate for the current environment and public health emergency, workers have shifted to work from home mode. This significant change will forever impact the way people work as companies realize that remote work is productive, cost-effective, and efficient.