Intermedia Debuts Easy-IVR: An Intuitive, Simple Way to Optimize Customer Interactions
Posted on November 18, 2020
Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.