From Ferris Research Today

News from Ferris Research Today: Intermedia Hosted Exchange Adds Telephony

Hosted Exchange vendor Intermedia has added integrated telephony to its offering. The focus is on sales to SMBs, up to around 1,000 seats.


  • Hitherto the offering has consisted of email, IM, fax, and SharePoint.
  • This is the first time we’ve heard of a hosted email offering providing integrated telephony.
  • Telephony doesn’t require high bandwidth. However, it does require short latency. Packets need to get through reasonably quickly. Think of Skype’s periodic problems. Latency isn’t a problem if the packets go over an in-house network. But when they go over the public Internet, as they will with SMBs, quality of service becomes an issue. Time is on Intermedia’s side, and by 2020 latency shouldn’t be a problem for voice throughout the world.
  • Intermedia is one of the few hosted Exchange vendors to be making money. The company is privately held and doesn’t disclose revenues, but we estimate its hosted Exchange revenues at around $40M annually.

About The Intermedia Team

Intermedia's Office in the Cloud™ delivers essential IT services for SMBs and the partners who serve them — including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility and more.