Intermedia Survey Finds the Traditional Vacation Doesn’t Exist Anymore

71% of US Workers Say it’s OK to Contact Them on Vacation; Email the preferred mode of communication

New York, NY – June 8, 2011 – Most US workers will not “unplug” from the office during their vacation this summer, according to a survey from Intermedia, a global leader in cloud services and the largest Microsoft Exchange hosting provider. According to the Intermedia Business Communications survey, conducted by Harris Interactive on behalf of Intermedia, 71 percent of respondents[1] say it’s appropriate to contact them while on vacation.  

Of course, no one wants to be completely intruded upon. If coworkers must connect with them, 32 percent say email is best, followed by 20 percent who said calling is preferred. The least appropriate is text messaging with only 18 percent stating it as their preferred method.

“What used to be reserved for the workaholics is now the norm,” says Manlio Carrelli, CMO, Intermedia. “With smartphone usage now mainstream and tablet usage on the way up, the wall between work and personal time is being broken down. Professionals can work from anywhere – including vacation. This isn’t necessarily about reducing personal time – it’s about worker’s having flexibility to get work done on their terms, inside and outside the office.”

Email as the preferred mode of communication is not only the case during vacation, but also when workers are in the office. Additionally, the survey indicates that phone calls – specifically voice messages – are passé. When asked their least favorite method of general communication with colleagues/business clients, 31 percent say voicemail is their least favorite, followed by instant messaging (29 percent), and texting (26 percent). US worker’s favorite means to communicate with coworkers and business contacts is email, according to 87 percent.

For tips on communicating with coworkers this summer, and info graphics representing the survey data, see Intermedia’s Resource Center.

[1] Respondents are full- and part-time employed adults in the US who have colleagues. This survey was conducted online from May 12-16, 2011 among 2,398 US adults by Harris Interactive on behalf of Intermedia.


Intermedia is the premier provider of cloud services to small and mid-sized businesses.  Delivered from Intermedia’s secure datacenters, these services include hosted Microsoft Exchange email, VoIP telephony, instant messaging, file management, security, backup, support for the full range of smartphones and tablets, and more.  The company’s proprietary cloud infrastructure assures high reliability, and a certified support team is available around the clock.  Intermedia also empowers thousands of partners – including managed service providers and select Fortune 500 companies – to sell cloud services under their own brand.  Founded in 1995, Intermedia was the first company to offer business-class cloud email and now has 320,000 premium hosted Exchange mailboxes under management, more than any other provider.  Visit for more information.


This survey was conducted online within the United States by Harris Interactive on behalf of Intermedia from May 12-16, 2011 among 2,398 adults ages 18 and older, of whom 1,345 were employed full/part time. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Susan Turner at 646.202.9783 or

About The Intermedia Team

Intermedia's Office in the Cloud™ delivers essential IT services for SMBs and the partners who serve them — including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility and more.