The Privacy of Customer Data


Intermedia takes information security and the privacy of our customers very seriously. Intermedia has complied with the occasional subpoena, as all service providers do when required by law; however, we do not provide any government organization with direct access to our network, applications or systems.

When Intermedia receives legal requests for customer data, we always respect and defend our customers right to privacy by ensuring that every request complies with the law, and we only provide the minimum required information. More detailed information can be found in our privacy policy.

Intermedia’s security policies – built around the five Trust Service Principles (Security, Availability, Processing Integrity, Confidentiality and Privacy) — are audited annually by an AICPA-certified third-party firm. This firm not only documents the controls as we state them, but also tests them to ensure they are working effectively. The result is a robust 170 page report (SOC 2, Type 2) that describes our technical process and procedures from security and operations perspectives. We would be happy to provide, under NDA, a copy of our most recent audit report.

About Ryan Barrett

Ryan is Intermedia's Vice President of Security and Privacy.