Reports of Network Issues

Dear Customers,

We experienced network issues late last night that impacted services for some of our customers and partners.

The issue also impacted the communications capacity in our support centers, thus we weren’t able to be as responsive as usual for all customers. The issues were resolved late last night, and the impacted services and customers are now back to normal.

If you were impacted by this network issue, please let us know.

If you have contacted us already and we haven’t communicated, yet, we will reach out very shortly.

Our goal is to provide a Worry-free customer experience for all customers and partners, all of the time.

We apologize if you were affected by this issue. If you have any questions, please contact us at (800) 379-7729, option 3.

About Intermedia Support

Intermedia's support team is available 24/7 by phone and email. Contact us at 800.379.7729, option 3, or by emailing