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Introducing 24/7 live support chat!

Over the last few months, we’ve tested live support chat with a segment of our user base. The feedback has been overwhelmingly positive.

Beginning today, we’re launching live support chat for all Intermedia customers!

Live chat is staffed 24/7 by the same experts who answer your phone calls. You can initiate a chat on HostPilot’s support page. (As always, you can also call 800.379.7729 any time.)

Real-time support vs. email-based support

As part of our live chat test, we determined that real-time chat offers significantly faster issue resolution than email-based support. Starting Monday, we recommend that you use live chat or phone support for issue resolution.

We ask that you remove support@intermedia.net from your address book, as we will be phasing out email-based support over the next 30 days.

One more support option

Beyond phone calls and chat, you can still open a support ticket in HostPilot. To make your experience better, we’re updating the support ticket submission form. The new form captures more information up front, so we can resolve your case even faster.

Changes that come from customer feedback

We’re prioritizing real-time support as a direct result of customer feedback. We appreciate your comments and welcome your continued feedback as we deliver new features and services to assure your worry-free experience.

About Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia