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Need an emergency email migration? Here’s how to get online in as little as 60 minutes.

I’ve seen it happen time and again. A company’s on-premises Exchange server goes down… and it can’t be recovered. Employees are cut off, customers are angry, business deals are at risk, and the IT staff is in a massive bind. What do you do if you can’t get your Exchange server up and running? Call a hosted Exchange provider. Intermedia can get you back online in as little as 60 minutes. Here’s how.

Intermedia delivers worry-free emergency email migration

Intermedia has over 500,000 mailbox migrations under our belt. We have seen every scenario before. If you’re facing a dead Exchange server, here’s how we’ll bring your email back to life.

  1. First, you give us an inventory of users. You can extract it from Active Directory or export a .CSV from other systems. If your directory server is also down, we can send you a template to fill out manually.
  2. Then we create mailboxes for all your users on our system. This takes a few minutes per mailbox.
  3. While this is happening, we’ll work with you to change your MX records to point to our servers. This will redirect your mail flow to our servers.
  4. Now that your mailboxes are created and your MX records updated, your users can now send and receive mail. All they have to do is access their mailboxes on our server via the Outlook Web App on Intermedia’s cloud. Using any browser or device, they can instantly start sending and receiving new messages.

We’ll stay in constant communication with you during this part of the process. You’ll know exactly what is happening and when—which, when you have an entire organization waiting impatiently for email to return, is very comforting.

Once the pressure’s off, it’s time to recover your data

Now that we’ve helped you through the immediate crisis, you face the next question: what about your historical emails?

We can migrate them for free. Once you get your mail server running to the point where data can be extracted, we will work with you to move that data to your users’ new mailboxes.

The timing of this stage depends on what shape your mail server is in and what you have in the way of backups. We’ve seen it take as little as a few days.

We’ll be here to help you. You’ll have a designated member of our Cloud Concierge team to answer your questions. He or she will work with you to create a custom migration plan—part of which will ensure that your users will be able to retrieve their historical data with no further downtime or disruption to business. Learn more about migrating your email with Intermedia.

So if your mail server goes down, don’t panic. Intermedia is here to help. Call (800) 379-7729 if you’re in a bind. Or, if you have more time, you can read 24 questions you should ask for a migraine-free migration.

About Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia