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Maker Studios stays connected with cloud voice from Intermedia

Maker Studios knows a thing or two about staying in touch. They’ve built the largest content network on YouTube, with more than 10 billion views every month and over 650 million subscribers. So you can bet that keeping their lines of communication open — between their employees, their clients, and their creator partners — is vitally important to their business.

Their phone system was a cobbling-together of two systems, each based in a different office on opposite coasts. Billing was complicated and each system provided different features and functionality. Worse yet, getting support was a time-consuming nightmare.

David Tran, IT Project Manager at Maker Studios sums the problem up this way: “…Without one centralized point person, we would have to explain the situation in detail every time we called in. Sure, we were getting the voice service that we required, but it was taking what seemed like an inordinate amount of time to get things resolved whenever a level of support was needed.”

A reliable, cloud-based voice solution

Maker Studios knew they wanted the scalability and reliability that a cloud-based voice solution provides. With so many clients, partners and employees needing to communicate across the globe, they couldn’t afford to have a phone system that went down if the power went out in LA or a severe storm blew through New York.

As David Tran explains, ““We work with around 55,000 independent creator partners across more than 100 countries. In the entertainment services industry, we need to be in constant communications with this network of individuals. It’s absolutely crucial that our sales agents are able to reach our talent.”

An “okay” system just wasn’t going to cut it. They needed a service provider with a highly available network and top-notch customer service. Could Intermedia’s Hosted PBX be the ideal service for Maker Studios? Read the full case study to find out.

And if you’re concerned about maintaining a working communications system during unexpected downtime events, check out our recent report, “Shield your phones from the Legion of Downtime“. Don’t forget to download our free business continuity planning guide.

 

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About Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia