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ARCpoint Labs Achieves Email Uptime and Encryption for Franchisees with Intermedia

Downtime is not an option. For most companies, email downtime can grind business to a halt. In fact, the average cost to a business for email downtime was $870,000 in 20151. Add viruses, spam and other security threats to the mix and you have a recipe for disaster.

Email reliability a key issue for ARCpoint Labs

Healthcare services provider ARCpoint Labs knows this all too well. Based in Greenville, South Carolina, ARCpoint Franchise Group (ARCpoint Labs) offers drug, alcohol, DNA and clinical testing, employment and background screening, and corporate wellness programs and services. With nearly 120 franchises in more than 30 states, ARCpoint Labs relies on email as their communications tool with customers, coworkers, and franchisees.

They were using an email vendor with unreliable service and short support hours. With no available self-help capabilities, Barbara King, ARCpoint Labs’ executive administrator, had no one to turn to when email service when down after the vendor closed for the day. And those bouts of downtime angered ARCpoint Labs’ customers.

“We’re dealing with people’s lives,” said King. “Our customers need us to be responsive to their needs. Imagine a customer who can’t see their child on a weekend because our email server went down on a Friday. Whether a customer is waiting to start a new job or the courts require drug testing before granting child visitation, we can’t have email downtime affect our work.”

Security concerns prompt a provider switch

Besides downtime issue, ARCpoint Labs needed to meet privacy and security requirements mandated by HIPAA. When their vendor couldn’t help them, their expansion plans were slowed drastically. Bad email service was impacting their bottom line.

On top of this, the company needed a secure file backup service that could protect sensitive patient data and help them quickly recover from issues such as a ransomware attack.

King knew ARCpoint Labs needed a better service provider, but was there an enterprise-grade cloud applications provider who could meet all her needs, help her ensure compliance with HIPAA, and expertly support a franchise-based business?

After thorough research, ARCpoint Labs turned to Intermedia for cloud-based Microsoft® Exchange email, SecuriSync® all-in-one backup and file sharing, 5-9s reliability, and our J.D. Power-certified 24/7 support.


Read our case study to learn how Intermedia has helped ARCpoint Labs improve franchisee satisfaction while giving King peace-of-mind.




SecuriSync® is either a trademark or registered trademark of Intermedia.net, Inc. in the United States and/or other countries. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. Mac is a registered trademark of Apple Inc. J.D. Power 2016 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com


1. EMC, “Global Data Protection Index: Global Key Results and Findings,” 2015


About Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia