Intermedia Affords ENC Technologies a Work Hard, Play Hard Lifestyle

Michael Stevenson, Owner & Operator of ENC Technologies, is someone who embodies the definition of a Work Hard, Play Hard lifestyle. However, Michael hasn’t always had this luxury.

After spending 15 years of commuting in Atlanta traffic and being at the mercy of someone else’s direction, Michael decided to go into business for himself, and take control.

While Michael’s clients range widely in industry and scale, they all have one thing in common: 100% of them use at least one data or voice Intermedia service.

But ENC Technologies wasn’t always an Intermedia partner. He came to Intermedia in 2013 after Microsoft® had switched to “per user” licensing model, which made Exchange server maintenance cost prohibitive. “Hosting Exchange with Intermedia was a no-brainer. They had the highest reliability ratings,” Michael recalled. While things were going well on the data side things working with Intermedia, Michael was having trouble with his Hosted PBX business partner.

“During 2013, Vonage was suffering from a lot of outages. It seemed to be happening every two weeks or so, and always at the worst times. When I called into support, I’d only get a recording that confirmed the outage. Many of my clients were used to analog phones that never went down, so these interruptions were a big problem. I bill my clients hourly as well so these issues were costing them money. I felt horrible for having recommended the service in the first place,” shared Michael.

It was then that Michael decided to methodically move his clients to Intermedia’s Cloud PBX system.

Intermedia provides the reliability and support that Michael was looking for. “Of all the cloud voice providers that I have encountered, none have equaled the reliability of Intermedia. I always tell my clients that you get what you pay for. Uptime is everything.”

Intermedia’s second-to-none reliability and J.D. Power-certified support allow for Michael to spend more time enjoying life. “Intermedia helps me do more of what I love. I get to spend less time babysitting email servers and addressing emergency outage issues for unhappy clients, and more time with my family,” Michael concluded.

 

 

 

 

Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. J.D. Power 2016 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

Read the full case study to learn how Michael benefits from partnering with Intermedia.

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About Melanie Lombardi

Melanie Lombardi is Intermedia's Senior Communications Manager.