Longevity Reports Above and Beyond Service and Support with Cloud PBX Migration
Longevity saves lives and affords its customers peace of mind through early detection medical screenings, as diseases are treated most effectively when detected early. Because of the time sensitive and important nature of what Longevity does for its customers, having effective communications tools in place is of great importance.
Sadly, Longevity’s Vice President, Lonny Weiss knew the company was spending way too much money on its standard analog phone services, while still not getting the features it wanted.
When researching providers, Lonny saw Intermedia’s Cloud PBX being offered by Costco – what he deemed to be a big credibility stamp. Lonny had experience working with Intermedia on the business email side but not voice. However, if Costco viewed Intermedia as a trusted partner, the quality had to be there, right?
Lonny shares about his experience of moving over to Intermedia’s voice services:
Intermedia went above and beyond even prior to our migration process.
During the discovery phase, Intermedia determined that Longevity would need additional wiring work completed. During the porting process, Longevity also ran into issues obtaining the correct documentation. Lonny alerted Intermedia of the situation and his representative stayed in contact with him every step of the way. Lonny elaborates:
Intermedia has the best customer service I have ever experienced! Representatives anticipated problems before they even occurred.
With Intermedia’s Cloud PBX, Longevity receives greater levels of functionality at a greatly reduced cost of more than 44%. Lonny concludes:
The decrease in cost and increase in quality made this one of the best business decisions I have made. I’d recommend Intermedia to any business looking to save money and increase productivity.
What are Lonny’s favorite Intermedia Cloud PBX features? Read the case study to find out!