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Intermedia’s Cloud PBX Wins 2017 Hosted VoIP Excellence Award

The Internet Telephony Hosted VoIP Excellence Awards honor “verifiable leaders in the marketplace” whose services “have demonstrated innovation, unique features, and noteworthy developments – improving functionality and usability for their customers.” That’s why I am especially pleased to share that Intermedia’s Cloud PBX system is once again a winner of this prestigious award.

Rich Tehrani, CEO of TMC, the parent company to Internet Telephony, elaborates: “These companies consistently deliver innovative services, setting themselves apart in a crowded marketplace. I look forward to seeing their future innovation and successes.”

I sat down with our VP of Product and Marketing of Cloud Voice, Mark Sher, to discuss what he thinks makes Intermedia’s voice platform so special.

For those that might not be as familiar with Intermedia’s voice services, what should they know?

Intermedia’s unified communications team has been in the business for more than 20 years. We port over 8,000 numbers every month and switch over 1.5 billion minutes each year. Instead of focusing on binding contracts and cancellation fees, we focus on keeping customers happy– and customer retention numbers confirm it.

Do you feel that Intermedia delivers greater value than other VoIP providers?

Well, Intermedia is more than just a VoIP provider. In addition to Cloud PBX, Intermedia offers dozens of other integrated services that companies need to do business, including managed email, backup and file sharing, productivity, identity and access management, security and archiving. This means that companies can outsource their phone functions, along with their communications and collaboration needs – all to one provider. This cross-service integration results in significant added value.

Tell me a little bit about Intermedia’s Cloud PBX offering itself.

Our proprietary Cloud PBX offering is a complete cloud-based business communications system and service. With more than 40 features, Intermedia’s Cloud PBX delivers Fortune 500-style capabilities to SMBs and the channel partners that serve them.

How does Intermedia’s Worry-Free Experience™ extend to its voice services?

From a business phones perspective, Intermedia’s focus is on addressing any issues related to cost, security, quality, and reliability. For example, running voice applications over an existing internet connection isn’t just about the amount of bandwidth a customer has, it’s also about the quality of the bandwidth. Oftentimes latency, packet loss, jitter, and delay can collectively cause poor call quality, so identifying and helping customers and partners correct these quality issues are just as important. Our Cloud Voice environment is hosted in geographically dispersed, highly secure and monitored datacenters as well so we can confidently deliver a 99.999% SLA on our network availability. With Intermedia, your experience begins with complementary onboarding, with J.D. Power-certified 24/7 support should you ever need it.

There you have it. A quick Q&A with our head of voice services. It’s been a busy September and we’re only halfway through the month! We expect our UCaaS offering will soon be our largest product line. And with Intermedia’s asset acquisition of web conferencing pioneer, AnyMeeting, and new integrated unified communications offerings expected by early next year, I think it’s safe to say our consistent voice growth is likely to continue.

About Melanie Lombardi

Melanie Lombardi is Intermedia's Senior Communications Manager.