Case Study: UC Specialist Blue Circle Hangs up RingCentral Partnership for Intermedia’s Cloud PBX
Blue Circle Communication Solutions is a UC specialist and IT vendor, doing everything tied to business telecoms and PBX, from carrier and cabling services, to structure.
When Blue Circle first entered the cloud voice arena, it partnered with RingCentral. However, Owner Caleb Gagnon quickly became frustrated. “The platform was regularly changing, making management of even basic settings a challenge. It also felt like we got a new person whenever we’d call into their support, with a different answer to match.”
Caleb knew there had to be a better cloud voice solution, and after learning about Intermedia from a business associate, he made the switch.
Caleb now recommends Intermedia’s Cloud PBX to all of his customers. “From the simplicity of quoting and ordering to deployment and system management – everything is streamlined and simple in the best way… We get a warm and fuzzy type of one-on-one attention from Intermedia’s support team that we haven’t gotten from past providers.”
Blue Circle has had incredible success with selling Cloud PBX under Intermedia’s Advisor model. Caleb exclaims, “I love that we don’t have to deal with any of the billing aspects. In fact, we use it as a pitch point that we don’t touch their financials at all in the billing process – customers know they’re in good hands with Intermedia.”
But how does Intermedia compare in reselling on-premises voice?
“Hosted voice significantly reduces the upfront chunk of costs that customers need to spend on expensive on-prem PBX systems,” shares Caleb. Intermedia’s service and support also allow Blue Circle to expedite the physical installation process. These changes to Blue Circle’s business model save themselves and their clients’ money.
Want to learn more about the benefits of selling Intermedia’s Cloud PBX system, and what feature Caleb says his clients love the most? Read the case study to find out.