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Intermedia news

Intermedia makes announcements and appears in the news on a regular basis. Check in on the latest Intermedia happenings.

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Your contact center should be cloud-based. Just ask Jerry...

Posted on October 21, 2019

Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.

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Workers Compensation Management Company Embraces Secure Collaboration to Bridge the Remote Divide

Posted on September 17, 2020

For IT leaders, establishing robust communications and collaboration infrastructure is a priority to maintain operational continuity, stay responsive to customer needs, and facilitate employee productivity from wherever they happen to be working. For the many organizations that work in heavily regulated industries, the need for secure tools that maintained regulatory compliance is especially important.

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Email Protection and Security Adds New Capabilities to Protect Clients from Compromised Mailboxes and Credentials

Posted on September 9, 2020

Intermedia has recently released some important new security features and enhancements to the Email Protection services we provide with Exchange and Office 365 email.

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Timing Was Everything for This Manufacturer Deemed Essential During COVID-19

Posted on August 20, 2020

How do you protect your employees and adhere to COVID-19 restrictions when you’re a manufacturer and the products you produce are deemed “essential”?

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Nonprofit Credit Counseling Service Switches to a Hosted Contact Center Solution to Better Support Its Clients

Posted on July 22, 2020

Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.

Sustaining Business in an Uncertain World

Posted on July 8, 2020

“The world of work cannot and should not look the same after this crisis.” That’s what the Secretary-General of the United Nations said recently. We all know the first chapter. When COVID-19 arrived, the business world had to pivot instantly and adopt remote working models to protect employees from risk of infection and to comply with shelter in place mandates. With the world starting to re-open, what happens now?

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The Power of Radio and Kindness Funds 5 Million Meals for Feeding America

Posted on June 11, 2020

Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.

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How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.

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Intermedia Takes the Field in New Partnership with The San Jose Earthquakes

Posted on January 22, 2020

Today, we kicked-off a unique multi-year partnership with the San Jose Earthquakes, which will feature Intermedia’s branding across all team jerseys and include the exclusive use of our technology for all business communications within the Quakes organization.

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Why a Webinar Platform Is an Essential Marketing Tool

Posted on December 11, 2019

Nothing turns prospects into motivated leads like a good webinar. With an unmatched ability to engage potential customers at scale, a webinar platform is one of the most effective tools in any marketer’s tool kit.

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7 Benefits of Video Conferencing

Posted on November 7, 2019

The benefits of video conferencing today are too big to ignore. The 2019 Impact of Video Report revealed that 78% of business professionals are already using video conferencing for meetings, and the market for this technology is predicted to hit $4.48 billion by 2023.