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TSIA interviews Intermedia VP Connie Adcock about our TSIA and J.D. Power certification

Posted on May 11, 2017

In November 2016, we found a new, better way to demonstrate to customers and partners what we mean by Worry-Free Experience: we announced that the Technology Services Industry Association (TSIA) and J.D. Power certified Intermedia for excellence in Assisted Technical Support.

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HIPAA audits highlight need for BAAs

Posted on December 9, 2016

OCR Phase 2 HIPAA audit programs highlight cloud services and MSP business associates The Office for Civil Rights (OCR), part of the U.S. Department of Health and Human Services responsible […]

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ConnectWise/IT Nation news roundup

Posted on November 22, 2016

Recently, we announced an upcoming integration between Intermedia’s Partner Portal and ConnectWise, a great professional services management tool used by many of our partners. The news […]

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J.D. Power certifies Intermedia for excellence in Assisted Technical Support

Posted on November 16, 2016

J.D. Power Certifies Intermedia for excellence in Assisted Technical Support, a first among cloud application providers I’m so excited to announce that Intermedia has achieved […]

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Partners: Intermedia brings new integrations to ConnectWise

Posted on November 9, 2016

Today at IT Nation, the largest event in the technology solution provider industry, Intermedia is announcing an exciting new way for MSPs to further streamline business operations. As MSPs […]

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Partners: Intermedia receives J.D. Power certification

Posted on November 2, 2016

We take great pride in delivering a Worry-Free Experience™ to our partners. However, it can be difficult to summarize, in a few words, everything that Worry-Free embodies. Sure, it’s […]

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Quick Tips: Recovering deleted emails

Posted on October 11, 2016

In this issue of Quick Tips, Phill Lewis offers assistance with recovering accidentally deleted emails. Read other posts in this ongoing series here, here, here. Deleting items by mistake […]

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New Feature Announcement for HostPilot® and the Partner Portal – Two-factor authentication (2FA)

Posted on September 7, 2016

Two-factor authentication (2FA) is one of the best ways to help ensure your HostPilot® or Partner Portal account don’t get hacked. With 2FA enabled, account owners, account contacts and […]

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Partners: Looking for pricing guidance? Consider multiple factors…

Posted on September 6, 2016

Reseller partners often ask me for guidance on how they should price Intermedia’s services.  For partners selling under Intermedia’s private label program, they’re able to set any […]

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Quick Tips: The case of the vanishing email

Posted on August 18, 2016

Another post in our Quick Tips series, offering helpful tips for getting the most out of your Intermedia services. This edition talks about the mystery of missing message bodies in Outlook […]

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Quick Tips: Troubleshooting Outlook connectivity

Posted on June 23, 2016

Introducing Quick Tips: helpful tips from our Support and Product experts for getting the most out of your cloud services. Each installment of our series will tackle a different topic, from […]