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Cloud best practices

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Nonprofit Credit Counseling Service Switches to a Hosted Contact Center Solution to Better Support Its Clients

Posted on July 22, 2020

Credit Canada's Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.

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5 Ways Unified Communications Supports Remote Workers

Posted on March 6, 2020

Nurturing a more productive workplace requires a company culture that supports it along with the right tools. Here are five ways hosted VoIP improves productivity in the workplace.

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What’s the Best Cloud Storage for Business?

Posted on February 20, 2020

For businesses, storing your files and applications in the cloud is a no-brainer. With cloud storage for business, your data is securely located off-site. In the event of a disaster, you can recover your data because it’s not sitting on your local servers.

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Benefits of a Modern Cloud Phone System

Posted on February 19, 2020

As your small business changes and grows, the ability to scale becomes a top priority. As you expand and add more employees, you’ll need a new approach to communications. If you are still using legacy on-premise telephony systems, upgrading and scaling are harder to accomplish, requiring a larger investment in money and time.

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Intermedia Takes the Field in New Partnership with The San Jose Earthquakes

Posted on January 22, 2020

Today, we kicked-off a unique multi-year partnership with the San Jose Earthquakes, which will feature Intermedia’s branding across all team jerseys and include the exclusive use of our technology for all business communications within the Quakes organization.

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5 Features to Seek Out in a Cloud Solutions Provider

Posted on December 26, 2019

Ready to move to the cloud? Or has your current provider not lived up to expectations? Cloud solutions offer businesses many benefits. With cloud adoption, you’ll enjoy more robust security and better accessibility of your data.

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The ROI of Cloud-Based Phone Systems

Posted on December 17, 2019

If your company is considering a switch from a legacy phone system to a cloud-based phone system, then you may need to build a business case to do so. Determining the return on investment (ROI) of cloud-based phone systems will be the strongest metric to sell the switch. With greater reliability, ease of scaling, fewer interruptions to productivity, and reduced costs, you’ll find that making the transition to the Cloud is a smart business move.

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4 Reasons Cloud Storage Can Optimize Your Business

Posted on December 16, 2019

One of the most universal advantages of adopting cloud technology is being able to store data offsite on remote servers, otherwise known as cloud storage. From fledgling startups to international enterprise-level organizations, cloud storage offers key business advantages.

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Why VoIP Solutions Work Best for Remote Teams

Posted on December 12, 2019

In the modern world, flexibility has become a significant element in how employees work. Technology provides workers with the ability to do their jobs from anywhere. A survey from the International Workplace Group (IWG) found that 70% of employees work at least one day of the week remotely. Remote working has certainly changed workplace dynamics, including those related to communications. Many organizations have found that VoIP solutions work best for remote teams.

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What Is Contact Center as a Service (CCaaS)?

Posted on November 19, 2019

Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so.  Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.