,

How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we've gathered some tips from our own customer support leads.

, , ,

Top 10 Tips for Working at Home Effectively

Posted on March 19, 2020

With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.

, , ,

The 9 Must-Have Tools for Remote Working

Posted on March 16, 2020

With an unprecedented number of businesses encouraging or mandating personnel to work from home, both business leaders and employees are suddenly faced with the challenge of operating effectively as a distributed workforce. Suddenly there are a lot of questions about what it takes to support remote employees.

,

Should You Remote-Enable Your Contact Center?

Posted on March 13, 2020

Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.

, , ,

Remote Work – Be There Without Being There

Posted on March 10, 2020

Even in light of recent travel concerns, businesses have increasingly been looking for opportunities to cut down on the travel of their employees, while at the same time maintaining the level of collaboration and important sense of connectedness that face-to-face meetings can afford. The advent of new, affordable communications solutions – such as cloud-based video conferencing, cloud voice, and file collaboration – over the past several years has helped to user in a new era of the way people work; addressing both the cost and productivity interests of employers, and the ever-increasing desire/expectation of employees to have greater flexibility of where they work.

, ,

Top 12 Tips for Managing Remote Teams

Posted on March 9, 2020

In the past week, I heard from several former colleagues who contacted me for advice on managing remote workers. As companies around the globe grapple to address coronavirus and the workplace, managers who have never led distributed workforces before are facing the very real likelihood of an immediate crash-course in remote management.

,

10 Video Conferencing Features You’ll Want

Posted on February 21, 2020

Your video conferencing platform is one of your company’s most important business communications tools. Forty-one percent of users believe that companies who incorporate video conferencing as a communications channel have more engaged employees, and 89 percent say it helps them feel more connected.

, ,

UCaaS vs. VoIP: What’s the Difference?

Posted on January 2, 2020

In seeking out communication tools for your company, you’ve probably come across the terms Unified Communications as a Service (UCaaS) and voice over internet protocol (VoIP). While VoIP has been the standard for many years, UCaaS is relatively new. So, what’s the difference? Let’s explore UCaaS vs. VoIP so that you can be informed in making the best buying decision for your organization.

, ,

4 Benefits of VoIP for Business

Posted on December 30, 2019

Using VoIP instead of a traditional phone system offers wide-ranging advantages to businesses, which is why so many companies are making the switch. A 2019 Future Market Insights study projected corporate VoIP subscribers worldwide to reach 204.8 billion by 2020. The benefits of VoIP, or Voice over Internet Protocol, go far beyond easier communication and reduced costs. They can help your company remain competitive and thrive in the digital age.

, ,

7 Benefits of Video Conferencing

Posted on November 7, 2019

The benefits of video conferencing today are too big to ignore. The 2019 Impact of Video Report revealed that 78% of business professionals are already using video conferencing for meetings, and the market for this technology is predicted to hit $4.48 billion by 2023.

, ,

Robocalls Are More Pervasive Than Ever, Learn How to Protect Your Organization

Posted on November 5, 2019

Even though many safeguards have been put in place to keep you from having to deal with email spam, robocalls are becoming more prevalent than ever; some would call it an epidemic. The FTC recently released its 2019 Do Not Call Registry Data Book, noting that 71% of complaints are related to robocalls.