Services

Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

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Your contact center should be cloud-based. Just ask Jerry...

Posted on October 21, 2019

Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.

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Intermedia Announces New Partner Program Incentives

Posted on August 21, 2017

Intermedia’s new tiered program rewards partners the more they sell. New monthly recurring revenue (MRR) targets are determined at the end of the calendar year, so for each level you reach this year, you’ll receive those benefits for the rest of 2017 and all of 2018!

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How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic

Posted on April 2, 2020

Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.

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Answering the Call: Are Your Healthcare Communications Ready?

Posted on March 30, 2020

The new paradigm isn’t coming – it’s already here. Across North America, caller volume to hospitals, clinics, and health services lines is spiking to record highs. The influx exceeds most estimates, often overwhelming available resources and causing long wait times, unanswered calls, and frustrated patients.

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Top 10 Tips for Keeping Virtual Meetings Engaging

Posted on March 26, 2020

If you want to keep your conference call from being the epitome of a meme, then you need to reinvent the way you think about virtual meetings. Online meetings can be interactive and effective with the right technology and strategy. If you want to keep remote meetings engaging and on track, then use these 10 valuable tips.

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How to Look Great on a Video Conference Call

Posted on March 23, 2020

Working remotely doesn’t mean you have to be isolated. That is what’s so great about video conferencing platforms. Face to face communication is now possible without being in the same place. The same connection can be created even if you’re thousands of miles away. While it’s very easy to set up in theory, you always want to look your best and a little prework is needed to do so.

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Top 10 Tips for Working at Home Effectively

Posted on March 19, 2020

With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.

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The 9 Must-Have Tools for Remote Working

Posted on March 16, 2020

With an unprecedented number of businesses encouraging or mandating personnel to work from home, both business leaders and employees are suddenly faced with the challenge of operating effectively as a distributed workforce. Suddenly there are a lot of questions about what it takes to support remote employees.

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Should You Remote-Enable Your Contact Center?

Posted on March 13, 2020

Contact centers that embrace the “remote-enable” paradigm aren’t bound by geographic restrictions. Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries.

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Remote Work – Be There Without Being There

Posted on March 10, 2020

Even in light of recent travel concerns, businesses have increasingly been looking for opportunities to cut down on the travel of their employees, while at the same time maintaining the level of collaboration and important sense of connectedness that face-to-face meetings can afford. The advent of new, affordable communications solutions – such as cloud-based video conferencing, cloud voice, and file collaboration – over the past several years has helped to user in a new era of the way people work; addressing both the cost and productivity interests of employers, and the ever-increasing desire/expectation of employees to have greater flexibility of where they work.

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Top 12 Tips for Managing Remote Teams

Posted on March 9, 2020

In the past week, I heard from several former colleagues who contacted me for advice on managing remote workers. As companies around the globe grapple to address coronavirus and the workplace, managers who have never led distributed workforces before are facing the very real likelihood of an immediate crash-course in remote management.

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5 Ways Unified Communications Supports Remote Workers

Posted on March 6, 2020

Nurturing a more productive workplace requires a company culture that supports it along with the right tools. Here are five ways hosted VoIP improves productivity in the workplace.