,

How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic

Posted on April 2, 2020

Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.

Your Guide to Choosing the Best Contact Center Software

Posted on December 18, 2019

Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience.

, ,

What Is Contact Center as a Service (CCaaS)?

Posted on November 19, 2019

Every contact center wants to operate efficiently to best serve customers – and is usually under extreme scrutiny and pressure to do so.  Contact centers are expected to contribute to revenue, deliver on customer expectations, and reduce costs. Many leading brands are turning to innovative technology to meet these demands – namely, Contact Center as a Service (CCaaS). By employing this model, your contact center can meet the challenge of delivering exceptional customer experiences.

, , , , , , ,

Your contact center should be cloud-based. Just ask Jerry…

Posted on October 21, 2019

Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.