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Support is there for you 24/7…even during holidays

Posted on November 24, 2015

Just because it’s the holiday season, don’t think we’re taking it easy. We promise you 24/7 support and we mean it. We’ll be here for you with the same great […]

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Meet our Support team: A chat with Niko Conine

Posted on November 19, 2015

Providing our customers and partners with a Worry-Free Experience™ is the number one goal of every Intermedia Cloud Concierge™. And it’s always nice to shine a spotlight on team […]

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Using Gmail or Lotus Notes? Here’s how we migrate non-Exchange email accounts

Posted on August 25, 2015

Hey! Are you moving away from Google Apps™, Lotus Notes, or Zimbra? Intermedia can help migrate your email, contacts and calendars for free to Intermedia’s Hosted Exchange! […]

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Partner case study: Technology & Beyond delivers “intensely agile” cloud IT services

Posted on August 12, 2015

Midlothian, TX, is known as the “Southern Star” of the Dallas–Fort Worth metropolitan area. And it’s home to Technology and Beyond (T&B), a managed service provider and […]

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New support enhancements for customers and partners

Posted on June 11, 2015

New support enhancements for customers and partners After a few months of hard work, long nights, and many cups of coffee, we’re happy to share some of the recent updates and […]

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Expert support — and a Worry-Free Experience™

Posted on March 30, 2015

When you have a problem, you want it fixed quickly and correctly. We understand. That’s why we’re focused on giving you a Worry-Free Experience as an Intermedia customer. And […]

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Intermedia’s First Call Resolution – What happens when something happens?

Posted on March 4, 2015

You may hear us tout our “Worry-Free” service and support. As a customer-centric organization, we’re deeply committed to helping ensure your cloud performs at the highest level. As our […]

Are you prepared for hard drive crashes? Because you should be.

Posted on October 31, 2014

“Every week,” says Google Labs, “140,000 hard drives will crash in the United States.” That’s a massive number. Terrifying. And it’s all the more […]

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Meet Ryan Villanueva, Intermedia’s first Worry-Free Recognition Program winner

Posted on October 10, 2014

To cap off our celebration of Customer Service Week, I want to introduce you to Ryan Villanueva. Ryan is a Level 2 Support Engineer. He’s in charge of assisting customers with more […]

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Customer Service Week: How Intermedia maps the customer journey

Posted on October 7, 2014

This post is written by Ananth Uggirala, Intermedia’s Principal User Experience Designer, as a behind-the-scenes look at how our design team creates our customers’ onboarding […]