Email Archiving protects CargoTrans' critical emails

Background

CargoTrans was established in 1989 and is now one of the leading providers of customs brokerage, consolidation and freight forwarding services. The company’s business is much more than getting freight from one point to another: they facilitate and support trade and industry in the global exchange of goods. Whether land, air, or ocean, CargoTrans has the knowledge and capabilities to reach every corner of the world.

Together with its sister company, MariTrans Shipping, CargoTrans provides a single source for global trade and logistics requirements. An Intermedia customer since 2012, CargoTrans has used Intermedia Exchange Email and Email Archiving services to empower their 50-person company and to protect vital information across multiple locations in the New York area.

CargoTrans

Company Profile:
International freight forwarding, customs broker and consolidator for leading organizations worldwide including retailers, manufacturers and fine art galleries.

Industry: Transportation

Headquarters: Valley Stream

Intermedia’s customer since: 2011

The Challenges

When Hurricane Sandy struck the East Coast in 2012, it hit IT Director Dominic Assinnari with his own disaster: the main office, server room, and the servers hosting the email and archiving data for CargoTrans were all but wiped out.

“We lost a lot of important data and had to rebuild everything manually. It was a complete mess,” says Assinnari. “That’s when I decided it was time to explore a cloud email hosting and archiving solution.”

Assinnari’s management team needed a reliable email archiving solution to validate email information sent to and from customers, and to ensure adequate preparation in the event of a lawsuit.

Says Assinnari: “Because we’re dealing with airlines and steamships, everything has to be documented and validated. We need to recover emails to verify shipping and billing details, and if an email or archive server crashed, we’d be in trouble.”

The Solution

Assinnari had been using an in-house Microsoft Exchange email solution that was less than ideal. “The system was constantly going down. I had to run a SQL server to maintain it; the interface was not user-friendly; and the Microsoft Outlook plug-in was not very good.” Assinnari decided to explore Intermedia’s Exchange Email and eventually its cloud-based Email Archiving service.

I have colleagues who, like me, had Exchange servers and archiving solutions that were a nightmare to manage and use.

DOMINIC ASSINNARI, IT Director, CargoTrans, Inc,

Products They Use

The Results

“We’re very happy we went with Intermedia,” Assinnari says. “It’s been working great and now if we have a power outage or disaster, we can still get our emails and ensure they’re archived.”

Intermedia’s Exchange Email and Email Archiving are cloud services that can be easily integrated together, and also with other Intermedia Office in the Cloud services. In particular, Email Archiving helps protect, preserve and discover critical information, and mitigate litigation, disaster recovery and compliance risks with a fast, scalable and secure service.

“Getting setup with Email Archiving was fast and simple,” says Assinnari. “Intermedia kept me posted throughout the week and then informed me that it was ready. We were quickly up and running and doing searches to find emails sent three years ago.”

As for ease-of-use, Assinnari says, “Users can go into the folder list without any help and find what they’re looking for. Once I showed them how to use the advanced features, they got the hang of it quickly and were able to narrow down searches to exactly what they wanted.”

Assinnari is also pleased with the support and pricing for his Email Archiving services and would highly recommend Intermedia to others. “I have colleagues who, like me, had Exchange servers and archiving solutions that were a nightmare to manage and use. I have always recommended Intermedia. The price, capabilities and support are much better than other solutions I’ve seen, and that combination has been outstanding for CargoTrans.”

Learn more about Intermedia's Exchange Email and Email Archiving services. Or read more case studies.

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