Digital Agent Grows Business By 30-40% Every Year with Intermedia

“Intermedia gives us the ability to provide IT cloud services at scale.”

The Background

Since 1998, Digital Agent has been providing businesses in the Atlanta area with a full-spectrum of tech services and solutions. “Most IT companies don’t do phones, and most phone companies don’t do IT. Digital Agent is unique because it is the only Atlanta-based solution provider capable of delivering 100% of a company’s voice, data, network and IT services,” explains Cabot Howell, Digital Agent’s VP of IT.

While the industries Digital Agent serves vary broadly, one thing is constant – its customers want someone to handle their data, voice, network and IT needs so they can focus on running their businesses.

Digital Agent

Company Profile:
The only Atlanta-based solution provider capable of delivering 100% of a company’s voice, data, network and IT services

The Challenge

Digital Agent has built its reputation on delivering personalized service, with a significant attention to detail. “We take customer care very seriously. In fact, we've built the business on reliability and accountability,” shares Howell.

This reputation in the local Atlanta area spoke for itself and the business was scaling fast. Howell wanted a true partner with its same commitment to providing remarkable support and a personalized customer service ethic. Was it possible for Digital Agent to source the broad suite services that it offers from a single provider?

The Solution

Howell initially came to Intermedia in 2015 looking for a collaborative software that would meet the stringent needs of financial institutions. After implementing Intermedia’s backup and file sharing solution, the relationship expanded to include hosted Exchange servers. Soon after that Digital Agent expanded its suite to include Microsoft® Office 365® and other services.

Howell explains, “Intermedia gives us the ability to provide IT cloud services at scale. From the beginning, Intermedia has taken ownership of our network and cared for it as one of their own. Intermedia’s technical support team is quite incredible! It’s like everyone is right here in our office with us. Based on the level of attention we receive and the success our business has seen from selling Intermedia’s solutions, expanding our relationship was an easy decision.”

Howell continued, “Our 350+ customers have more important things to do than hassle with technology. And no one wants to worry about email going down or phones going on the fritz. With Intermedia’s hands-on involvement with onboarding, J.D. Power-certified support experts, and its 99.999% reliable network, our customers stay happy and we can trust that we’re providing them the best cloud experience possible.”

During our first year partnering with Intermedia, Digital Agent grew by 60%. Further, we have been steadily growing by 30-40% every year thereafter. The lines on our growth chart are going up and to the right, while Intermedia delivers the services and support that keep my customers happy. It’s the perfect partnership.

Cabot Howell, VP of IT
Digital Agent

Products They Use

The Results

Our partnership with Intermedia has given us the confidence to move 100% into the cloud.

“During our first year partnering with Intermedia, Digital Agent grew by 60%. Further, we have been steadily growing by 30-40% every year thereafter. The lines on our growth chart are going up and to the right, while Intermedia delivers the services and support that keep my customers happy. It’s the perfect partnership,” concludes Howell.

Microsoft and Office 365 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

J.D. Power 2016 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

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