According to Frost & Sullivan’s Hosted IP Telephony and (Unified Communications as a Service) UCaaS Market forecast, the North American UCaaS market is expected to grow to $14.83 billion by 2023. Clayton Oswald, President of Northwest Cloud Consulting (NWCC) sees this firsthand. “There are two types of SMB customers today - one is still a bit apprehensive about implementing a robust UCaaS platform, and the other has realized that the communication and collaboration solution they’ve previously implemented can’t meet their evolving digital transformation needs,” said Oswald.
“Over the past 4-5 years, the market started to choose, and the early adopters have made a choice, it is now time for the majority to switch from on-premises to the cloud. We’re now experiencing another round of tremendous change with UCaaS,” stated Oswald.
Provides full spectrum of telecom and IT consulting services to SMBs
Industry: Managed Service Provider
Headquarters: West Linn, Oregon
Intermedia’s customer since: 2014
Oswald knew that he needed to offer both types of customers a competitive UCaaS solution that was also easy for him to sell, provision, manage, and support. However, finding one proved to be more complicated.
Oswald explained: “I’ve found working with UCaaS providers such as RingCentral and 8x8 to be cumbersome and unnecessarily time-consuming. In a fast-moving market like UCaaS, time is critical as a prospect evaluates multiple providers. Success can often be about how quickly you demonstrate an understanding of the prospect’s needs, and the speed with which you can provide a solution.” Oswald paused, and continued, “But I want these customers for a long time, so I can’t just let speed of deployment drive my recommendations.”
Oswald had a lot of previous experience selling with Intermedia, so when the company rolled out Intermedia Unite™, he knew he had to find out more. Unite is a full-featured UCaaS solution with everything NWCC’s customers need (a feature-rich and mobile phone system, video conferencing, screen sharing and file management, all integrated into one seamless experience), backed by partner-first support every step of the way. “The Intermedia Unite certification courses gave us all the information we needed to take our unfair share of this big and broad market…in just a few hours,” said Oswald.
Oswald explained what keeps NWCC loyal to Intermedia: “Finding a vendor that runs a profitable cloud business with its own distribution and technology platform is a rarity. There’s real risk in selling services for a company that has never made money. Intermedia has created the whole package and is in a perfect spot to take advantage of this UCaaS shift, and I know that Intermedia will be here for us in the long run.”
Oswald shared the top five reasons why NWCC sells Intermedia Unite:
Finding a vendor that runs a profitable cloud business with its own distribution and technology platform is a rarity. There’s real risk in selling services for a company that has never made money. Intermedia has created the whole package and is in a perfect spot to take advantage of this UCaaS shift, and I know that Intermedia will be here for us in the long run.CLAYTON OSWALD,
President, Northwest Cloud Consulting
AppID, the single sign-on (SSO) solution that works for any-sized business, lets you scale your cloud footprint without sacrificing security or usability. With no infrastructure pre-requisites, it’s easy to deploy. And it’s backed by Intermedia’s famous white-glove onboarding, 24/7 support and ongoing innovation.Read the Full Product Details
SecuriSync offers simple, secure, cloud-based backup and folder and file sharing. And SecuriSync boosts mobility by keeping files and folders backed up and accessible through Mac, Windows, iPhone, iPad, Android, Windows Phone, BlackBerry—or through a web browser.Read the Full Product Details
Intermedia Unite is a cloud-based unified communication and collaboration platform that enables users to be more mobile, more productive and share ideas and content through a single system. Whether in the office or remote, Unite seamlessly integrates all communication tools - desktop phones, mobile phones, and computers - into one manageable solution oriented around the employee's needs and work styles.Read the Full Product Details
“I’ve found selling Intermedia Unite to be even easier than selling Cloud PBX standalone,” shared Oswald. “Not only does it have all the UCaaS features and functionality my customers need to be more productive and collaborative – all at a great price – but the majority of our customers want to manage and administer Unite on their own, and Intermedia’s intuitive control panel allows them to do just that. I can even use Unite’s AnyMeeting™ screen sharing feature to walk them through what to do. Simple as that!”
Oswald concluded: “In just the first two months, we’ve closed two large, very profitable Unite deals and have 4-5 promising proposals out right now. With Intermedia Unite’s 99.999% uptime service level agreement and expert, J.D. Power-certified 24/7 support, we spend less time supporting and more time selling!”
Intermedia Unite, VoIP Scout, SecuriSync, AnyMeeting, Intermedia AppID and HostPilot are trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. J.D. Power 2017 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.
SecuriSync is an inexpensive and easy layer of backup protection that lets you automatically backup and restore files even stored on the desktop when employees don’t do what’s best. It’s a measure of protection every company should have in place.
President, Technology & Beyond