The Results
Customer satisfaction is the #1 criterion for success at SulairTech, and Intermedia cloud solutions have proven to pass the test. “The biggest thing Intermedia products have given our clients is enterprise-level service,” said Raskin. “They feel like they’re getting good value for their money. We have clients now that will tell you they don’t remember their email ever going down. They just assume email is always up and always will be.”
SulairTech is gaining new clients with Exchange Email. In the past year, several companies with crashed, out-of-warranty Exchange servers approached SulairTech and asked for a new email solution.
In addition, encrypted email has proven to offer great cross-sell opportunities for SulairTech, as their clients are continuing to see the value in it. For instance, in the state of Florida, the fine for sending medical records by email without encryption is $1,500 per occurrence. Simply sending 10 emails back and forth with medical records can add up to hefty fines – motivating firms and partners to make sure they are covered! This presents tremendous opportunities for SulairTech. “I think we can have eighty percent of our Exchange Email clients using encrypted email within the next twelve months,” added Raskin.
Compared to managing on-premises Exchange servers, the support burden for Exchange Email is much less. “The level of support required to use Intermedia’s partner portal is significantly decreased from the level required to maintain an on-premises Exchange server. We don’t understand why anybody does it on-premises anymore,” he said.
Asked what he would say to people considering Intermedia solutions and services, Raskin replied confidently, “It’s definitely one of the best decisions they could make for their IT department.”