The Solution
Robert Terracciano, the Director of Business Development at Truck Body Associates explains why selecting Intermedia was such an easy decision. “Intermedia’s business email services offered the flexibility and customization we were looking for. We were able to pick and choose the services we needed a la carte versus a pre-packaged one-size-fits-all bundle, while knowing we’d still be getting excellent email security. Financially, this approach made a lot of sense.”
Another reason Truck Body Associates selected Intermedia was for its expert customer migration team and support. “We had no idea where to begin with the process of migrating our email. It was extremely helpful having an Intermedia expert on the phone guiding us through the whole process,” stated Terracciano.
As with any email system, Truck Body Associates occasionally has required customer support. Intermedia’s attentiveness and expertise are where the company has experienced the largest difference. “What a change we’ve seen in our support experience! Previously, we’d get an answering machine and have to wait for a call back. This process was painfully slow, often taking a few hours before we’d even connect with a person. By the time the issue was resolved, a whole day of being productive was often wasted,” shared Terracciano.
Terracciano continued, “With Intermedia, our email queries are answered with a prompt call back, and are usually fixed within a few hours. I also love the chat feature where we can chat with an expert in real-time through the admin control panel. Convenient and time saving! I’m continually impressed by the effort and personalized attention I receive from the Intermedia team.”